At a Glance
- Tasks: Lead a team to deliver exceptional relocation services for global clients.
- Company: Join a leading talent mobility company with a people-first approach.
- Benefits: Competitive salary, career growth, and opportunities for travel.
- Other info: Dynamic role with a focus on innovation and client relationships.
- Why this job: Make a real impact in global mobility while developing your leadership skills.
- Qualifications: Experience in operations management and strong people leadership skills required.
The predicted salary is between 56700 - 69300 £ per year.
Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you!
We are seeking a Global Mobility Operations Manager to join our Graebel team in a fast-paced environment. As Global Mobility Operations Manager you will lead a team of Relocation Supervisors who manage the consultants and associates delivering relocation services across a portfolio of corporate clients. Reporting to the Global Operations Director, you will hold your supervisors and their teams accountable for meeting and exceeding client SLAs and contractual targets, and drive engagement and productivity across the wider team.
You will act as a senior operational partner to your clients — pre-empting issues in their service delivery plans and working alongside Global Account Managers to protect, deepen and grow each relationship — while balancing client needs against commercial and P&L impact, championing process and technology-led efficiencies, and serving as operational subject-matter expert on new client implementations.
Duties & Responsibilities
- Lead and develop your Relocation Supervisors — coach, manage and develop the supervisors who lead your consultants and associates; hold them and their teams accountable for meeting and exceeding client targets; identify the pain points blocking target achievement and help teams resolve them; drive high engagement and productivity across the wider team.
- Own service delivery across a client portfolio — ensure consistent, high-quality delivery against each client’s SLAs and contractual agreements; oversee caseloads, file and data integrity, and compliance with client policies and Graebel standard processes.
- Drive global consistency across regions — partner closely with peer Operations Managers in other regions who support the same or similar clients within their own portfolios, aligning on a consistent approach to shared client accounts and ensuring a globally consistent standard of service delivery.
- Problem resolution & service recovery — lead escalations and day-to-day issue resolution; build and monitor action plans that protect service levels and continuously improve operations.
- Client relationship & proactive engagement — build strong relationships with each client in the portfolio; proactively pre-empt pain points in their service delivery plans and understand issues within their transferee populations; encourage proactive engagement to enhance their relocation programmes, partnering with Global Account Managers to expand and optimise each relationship.
- Commercial & financial acumen — understand the P&L and financial impact of manager-level decisions, weighing commercial impact against client needs.
- Continuous improvement & new initiatives — champion process refinements and support new initiatives within existing clients; find ways to create efficiencies in the processes that support them.
- Technology & automation — apply a strong technology lens to move processes away from manual effort towards automation and greater efficiency.
- New client implementations — act as operational subject-matter expert on new client wins, dedicating time to building programmes that are efficient and financially viable.
- Prioritisation & stakeholder management — flex across shifting priorities; manage a mix of internal queries (Account Management, Finance, Supplier Development) and client queries; prioritise your own workload while helping teams understand key priorities and hold them accountable for agreed actions.
- Other duties — perform other related duties as required.
Required Experience
Essential
- Proven experience managing other people-managers or team leaders — leading leaders, not only individual contributors.
- 3–5 years’ operations management experience with demonstrable people leadership.
- Track record of managing client relationships and delivering against SLAs and contractual agreements.
- Strong commercial and financial acumen — able to understand P&L and the impact of manager-level decisions.
- Excellent stakeholder management, with the ability to prioritise and flex across competing internal and client demands.
- Awareness of data-protection / GDPR obligations when handling personal data.
- Strong communication skills — able to present information and respond to questions from leadership, clients and employees, and produce clear reports and business correspondence.
- Confident using service-delivery technology and CRM / case-management systems.
Desirable
- Global-mobility / relocation (RMC) industry experience — strongly preferred.
- Experience supporting new client implementations or programme onboarding.
- Vendor / supplier management experience within a service supply chain.
- Degree in Business or a related field, or equivalent relevant experience.
- Additional European language(s) would be advantageous.
Other
Occasional business travel (up to 25%).
Global Mobility Operations Manager employer: Graebel Companies
At Graebel, we pride ourselves on being a people-first employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Our commitment to employee growth is evident through our comprehensive training programmes and leadership development opportunities, ensuring that you can advance your career while making a meaningful impact in global mobility. Join us to be part of a culture that values integrity, creativity, and exceptional service, all while working with some of the most recognised brands in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Global Mobility Operations Manager
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Graebel Companies.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Graebel Companies.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Global Mobility Operations Manager
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Graebel Companies.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Graebel Companies. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Graebel Companies
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Graebel Companies, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Graebel Companies, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Graebel Companies could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Graebel Companies as they’re likely seeking a candidate who can enhance their workplace culture.
