At a Glance
- Tasks: Lead and develop teams to deliver exceptional global mobility services.
- Company: Join a leading company in talent mobility with a people-first approach.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Opportunity for career growth and involvement in innovative projects.
- Why this job: Make a real impact by enhancing global talent mobility for top brands.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.
We are seeking a Global Mobility Operations Manager to join our Graebel team in a fast-paced environment.
Duties & Responsibilities
- Lead and develop your Relocation Supervisors — coach, manage and develop the supervisors who lead your consultants and associates; hold them and their teams accountable for meeting and exceeding client targets; identify the pain points blocking target achievement and help teams resolve them; drive high engagement and productivity across the wider team.
- Own service delivery across a client portfolio — ensure consistent, high-quality delivery against each client’s SLAs and contractual agreements; oversee caseloads, file and data integrity, and compliance with client policies and Graebel standard processes.
- Drive global consistency across regions — partner closely with peer Operations Managers in other regions who support the same or similar clients within their own portfolios, aligning on a consistent approach to shared client accounts and ensuring a globally consistent standard of service delivery.
- Problem resolution & service recovery — lead escalations and day-to-day issue resolution; build and monitor action plans that protect service levels and continuously improve operations.
- Client relationship & proactive engagement — build strong relationships with each client in the portfolio; proactively pre-empt pain points in their service delivery plans and understand issues within their transferee populations; encourage proactive engagement to enhance their relocation programmes, partnering with Global Account Managers to expand and optimise each relationship.
- Commercial & financial acumen — understand the P&L and financial impact of manager-level decisions, weighing commercial impact against client needs.
- Continuous improvement & new initiatives — champion process refinements and support new initiatives within existing clients; find ways to create efficiencies in the processes that support them.
- Technology & automation — apply a strong technology lens to move processes away from manual effort towards automation and greater efficiency.
- New client implementations — act as operational subject-matter expert on new client wins, dedicating time to building programmes that are efficient and financially viable.
- Prioritisation & stakeholder management — flex across shifting priorities; manage a mix of internal queries (Account Management, Finance, Supplier Development) and client queries; prioritise your own workload while helping teams understand key priorities and hold them accountable for agreed actions.
- Other duties — perform other related duties as required.
Required Skills
Required Experience
Essential
- Proven experience managing other people-managers or team leaders — leading leaders, not only individual contributors.
- 3–5 years’ operations management experience with demonstrable people leadership.
- Track record of managing client relationships and delivering against SLAs and contractual agreements.
- Strong commercial and financial acumen — able to understand P&L and the impact of manager-level decisions.
- Excellent stakeholder management, with the ability to prioritise and flex across competing internal and client demands.
- Awareness of data-protection / GDPR obligations when handling personal data.
- Strong communication skills — able to present information and respond to questions from leadership, clients and employees, and produce clear reports and business correspondence.
- Confident using service-delivery technology and CRM / case-management systems.
Desirable
- Global-mobility / relocation (RMC) industry experience — strongly preferred.
- Experience supporting new client implementations or programme onboarding.
- Vendor / supplier management experience within a service supply chain.
- Degree in Business or a related field, or equivalent relevant experience.
- Additional European language(s) would be advantageous.
Other
Occasional business travel (up to 25%).
Global Mobility Operations Manager employer: Graebel Companies, Inc.
At Graebel, we pride ourselves on being a people-first employer, offering a dynamic work environment where innovation and collaboration thrive. Our commitment to employee growth is evident through comprehensive training programs and leadership development opportunities, ensuring that our team members are equipped to excel in their roles. Located in a vibrant area, we foster a culture of integrity and excellence, making us an ideal choice for those seeking a meaningful career in global mobility operations.
StudySmarter Expert Advice🤫
We think this is how you could land Global Mobility Operations Manager
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We think you need these skills to ace Global Mobility Operations Manager
Some tips for your application 🫡
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