At a Glance
- Tasks: Join our Customer Service team, handling sales orders and deliveries with a focus on detail.
- Company: Gerflor, a global leader in innovative flooring solutions.
- Benefits: Competitive salary, 26 days leave, birthday holiday, and annual bonus.
- Other info: Flexible hours, great career growth, and awesome employee perks.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in administration, strong communication skills, and IT proficiency.
The predicted salary is between 23625 - 28875 £ per year.
Gerflor is a leading global organisation that creates, manufactures and markets innovative, sustainable and decorative flooring and interior finishes. The group has 23 subsidiaries and 12 manufacturing plants around the world with a major presence throughout the UK and Europe. Our attention to detail, forward thinking and passion for improvement has led to our huge success in the UK and International marketplace.
We’re looking to appoint two people to join our team, with one position available for an immediate start and the second commencing in January 2027.
Core hours - Monday to Thursday 8.30am – 5.00pm / Friday 8.30 – 4:45pm with flexible start and finish times.
The Role
Joining our busy Customer Service team at our Park Green site in Macclesfield, you’ll liaise with internal and external customers regarding sales orders and deliveries, check stock availability and perform general administration duties. Typical daily duties will involve data inputting and processing orders.
About you – what you’ll bring:
- Experience in a similar role
- Strong communication skills
- Ability to work effectively as part of a team
- Confidence using IT, with a good working knowledge of Microsoft Office 365
- Highly organised and detail-focused
- Professional telephone manner
- Comfortable managing multiple tasks and priorities
What we offer in return:
- Competitive salary
- 26 days annual leave plus bank holidays (4-5 days saved for Christmas)
- Additional annual leave purchase scheme (up to 5 days)
- Birthday Holiday
- Annual discretionary bonus at Christmas
- Employee Benefits Platform (provided by VIVUP) which includes:
- Employee Assistance Programme
- 24/7 free confidential advice
- Discounted high street shopping
- Cycle to work scheme
- Group life insurance and death in service
- Company Pension contribution
- Occupational Health Services
- Discounted Gym Membership
- Free parking on all sites
Sales Administrator x2 in Macclesfield employer: Gradus Limited
As a Quality & Environment Manager, you will thrive in a supportive and inclusive work culture that prioritises employee well-being and professional growth. With generous benefits such as 26 days of annual leave, a birthday holiday, and access to an Employee Benefits Platform, we ensure our team members feel valued and motivated. Located in a vibrant area, our commitment to diversity and equal opportunity makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator x2 in Macclesfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gradus Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gradus Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator x2 in Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gradus Limited:Your cover letter is your chance to shine! Tell us why you want to work at Gradus Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gradus Limited!
How to prepare for a job interview at Gradus Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
