At a Glance
- Tasks: Join our Customer Service team as a Sales Administrator, handling orders and customer queries.
- Company: Established company with over 100 years of experience in the contract interiors sector.
- Benefits: Employee assistance programme, life insurance, and additional annual leave options.
- Other info: Dynamic work environment with opportunities for training and career growth.
- Why this job: Make a real impact in a supportive team while developing your career in customer service.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office 365.
The predicted salary is between 25000 - 30000 £ per year.
Due to our ongoing success, we now have a vacancy for a Sales Administrator – Gradus Accessories based at our Macclesfield Head Office, Chapel Mill.
About The Role
Join our busy and friendly Customer Service team as a Sales Administrator. You will act as the first point of contact for both internal and external customers—answering queries, resolving issues, and ensuring orders are processed smoothly and efficiently. This is an excellent opportunity for someone who enjoys a fast‑paced environment and is looking to develop a career in customer service and administration within a well‑established company.
Location: Head Office, Macclesfield
Hours: Monday–Thursday 8:30am–5:00pm / Friday 8:30am–4:45pm
Contract: Full‑time
What You’ll Be Doing
- Accurately inputting and processing customer orders
- Checking stock availability and updating customers
- Liaising with both internal departments and external customers regarding orders and deliveries
- Managing a high volume of incoming calls in a confident and professional manner
- Handling a range of general administrative tasks
Essential Criteria
- Confident telephone manner and strong communication skills
- Excellent attention to detail and organisational abilities
- Ability to work under pressure and manage multiple tasks at once
- Confident using Microsoft Office 365 (Word, Excel, Outlook)
- A proactive team player with a positive attitude
Desirable Criteria
- Previous experience in a customer service or sales administration role
- Ability to make sound decisions and handle challenging situations professionally
What The Role Looks Like Day‑to‑Day
- Acting as a key part of the sales order processing team, completing daily order input and data entry
- Liaising with customers and internal departments to resolve queries related to orders and deliveries
- Checking stock availability and updating records
- Completing a variety of administrative duties to support the smooth running of the department
What We Would Like You To Bring
Decision Making- Confidence to make sound judgements when dealing with customer issues and order queries
- Ability to manage a pressured and occasionally challenging environment professionally
- A confident telephone manner with the ability to handle a high volume of calls
- Strong written and verbal communication skills
- Ability to work collaboratively as part of a busy team
- Well organised approach with the ability to prioritise multiple tasks
- Excellent attention to detail
- Solid understanding of Microsoft Office 365 applications
Why Join Us?
You’ll be part of a supportive team where your contributions genuinely make a difference. We offer ongoing training and development opportunities and the chance to grow within a successful, established company.
The Company
With over 100 years of combined experience in the contract interiors sector, together Gerflor and Gradus have built an unrivalled reputation for quality and service. Gerflor is recognised as a specialist and a world leader in resilient flooring solutions. The group creates, manufactures and markets innovative, design‑led and eco‑responsible solutions for flooring and complementary interior wall finishes. As a leading vinyl & linoleum flooring manufacturer they are already well‑established in more than 100 countries worldwide. Gradus Ltd (a Gerflor company) are market leading manufacturers of commercial flooring accessories, entrance matting, wall protection and specialist LED lighting systems. Our attention to detail, forward thinking and passion for improvement has led to our success and leading market share in the UK and operation in International markets. Our companies provide a complete solution for Architects and Specifiers, Contractors and Building Owners, spanning multiple market sectors including Commercial Office, Education, Healthcare, Residential, Retail, Leisure & Hospitality.
The Benefits
- Employee Assistance Programme
- Group life insurance and death in service
- Additional annual leave purchase scheme
Sales Administrator / Customer Service in Macclesfield employer: Gradus Limited
At Gradus Accessories, based in the vibrant Macclesfield Head Office, we pride ourselves on fostering a supportive and dynamic work environment where every team member's contributions are valued. As a Sales Administrator, you'll benefit from ongoing training and development opportunities, allowing you to grow your career in customer service and administration within a well-established company that has over 100 years of experience in the industry. Join us and be part of a team that not only values excellence but also prioritises employee well-being through initiatives like our Employee Assistance Programme and additional annual leave purchase schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator / Customer Service in Macclesfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gradus and Gerflor. Understand their products and values so you can show how you fit into their culture and contribute to their success.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales administration. Think about examples from your past experiences that highlight your skills in communication and organisation.
✨Tip Number 3
Show off your tech skills! Since the role requires using Microsoft Office 365, be ready to discuss your proficiency with these tools. Maybe even mention a time when you used them to solve a problem or improve efficiency.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you on their radar.
We think you need these skills to ace Sales Administrator / Customer Service in Macclesfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Administrator role. Highlight your customer service experience and any relevant skills, like your proficiency in Microsoft Office 365. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're excited about joining our friendly Customer Service team. Let us know how your skills align with what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional—just like you would when speaking to a customer!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Gradus Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Administrator position. Familiarise yourself with the key responsibilities like processing orders and managing customer queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your telephone manner and ensure you can articulate your thoughts clearly. You might even want to prepare a few examples of how you've successfully handled customer queries in the past.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks under pressure. Think of specific instances where your attention to detail made a difference, especially in a fast-paced environment. This will show that you can thrive in the busy atmosphere they’re looking for.
✨Familiarise Yourself with Microsoft Office 365
Since proficiency in Microsoft Office 365 is essential, brush up on your skills, particularly in Excel and Outlook. You could even mention any relevant experience or projects where you used these tools effectively during the interview.
