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- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a well-established company with a supportive and friendly team.
- Benefits: Ongoing training, career growth, and a positive work environment.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Dynamic role with opportunities to thrive in a fast-paced setting.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Join our busy and friendly Customer Service team as a Sales Administrator. You will act as the first point of contact for both internal and external customers – answering queries, resolving issues, and ensuring orders are processed smoothly and efficiently. This is an excellent opportunity for someone who enjoys a fast‑paced environment and is looking to develop a career in customer service and administration within a well‑established company.
Location: Head Office, Macclesfield
Hours: Monday‑Thursday 8:30am‑5:00pm / Friday 8:30am‑4:45pm
Contract: Full‑time
What You’ll Be Doing:
- Accurately inputting and processing customer orders
- Checking stock availability and updating customers
- Liaising with both internal departments and external customers regarding orders and deliveries
- Managing a high volume of incoming calls in a confident and professional manner
- Handling a range of general administrative tasks, acting as a key part of the sales order processing team, completing daily order input and data entry
- Liaising with customers and internal departments to resolve queries related to orders and deliveries
- Completing a variety of administrative duties to support the smooth running of the department
Skills Required:
- Confident telephone manner and strong communication skills
- Excellent attention to detail and organisational abilities
- Ability to work under pressure and manage multiple tasks at once
- Confident using Microsoft Office 365 (Word, Excel, Outlook)
- A proactive team player with a positive attitude
Desirable Criteria:
- Previous experience in a customer service or sales administration role
- Ability to make sound decisions and handle challenging situations professionally
- Confidence to make sound judgements when dealing with customer issues and order queries
- Ability to manage a pressured and occasionally challenging environment professionally
Communication:
- A confident telephone manner with the ability to handle a high volume of calls
- Strong written and verbal communication skills
- Ability to work collaboratively as part of a busy team
Organisation & Skills:
- Well organised approach with the ability to prioritise multiple tasks
- Excellent attention to detail
- Solid understanding of Microsoft Office 365 applications
Why Join Us?
You’ll be part of a supportive team where your contributions genuinely make a difference. We offer ongoing training and development opportunities and the chance to grow within a successful, established company. With over 100 years of combined experience in the contract interiors sector, Gerflor and Gradus have built an unrivalled reputation for quality and service. Gerflor is recognised as a specialist and a world leader in resilient flooring solutions. Together we create, manufacture and market innovative, design‑led and eco‑responsible solutions for flooring and complementary interior wall finishes. As a leading vinyl & linoleum flooring manufacturer, we are already well‑established in more than 100 countries worldwide. Gradus Ltd (a Gerflor company) are market leading manufacturers of commercial flooring accessories, entrance matting, wall protection and specialist LED lighting systems. Our attention to detail, forward thinking and passion for improvement has led to our success and leading market share in the UK and international markets. Our companies provide a complete solution for architects and specifiers, contractors and building owners, spanning multiple market sectors including commercial office, education, healthcare, residential, retail, leisure & hospitality.
Sales Administrator in Macclesfield employer: Gradus Limited
Contact Detail:
Gradus Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Macclesfield
✨Tip Number 1
Get to know the company before your interview! Research Gerflor and Gradus, their products, and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a high volume of calls, try role-playing with a friend or family member. This will boost your confidence and help you manage those tricky customer queries like a pro.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks in a busy environment. This will demonstrate that you can thrive under pressure, just like we do at StudySmarter.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Administrator in Macclesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Administrator role. Highlight your customer service experience and any relevant skills, like your proficiency in Microsoft Office 365. We want to see how you can contribute to our busy team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're a great fit for our team. Don’t forget to mention your ability to handle pressure and manage multiple tasks – we love that!
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your strong written communication skills. Keep your application clear and concise, and make sure there are no typos – attention to detail is key for us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and you’ll get to see more about our company culture while you’re at it!
How to prepare for a job interview at Gradus Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Administrator role. Familiarise yourself with the key responsibilities like processing orders and managing customer queries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. A confident telephone manner is crucial, so don’t shy away from showcasing that!
✨Demonstrate Your Organisational Skills
The ability to manage multiple tasks under pressure is vital for a Sales Administrator. Think of specific instances where you’ve juggled various responsibilities effectively. Bring up your experience with Microsoft Office 365 too, as it’s essential for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service challenges. Prepare by thinking through how you would handle difficult customers or high-pressure scenarios. This shows your problem-solving skills and ability to think on your feet.