Project Coordinator

Coordinate your assigned projects, focusing on planning and ensuring everything runs smoothly to help improve project outcomes and support company profits.

Responsibilities

• Liaise with direct trades/contractors to book works, arrange materials, and answer job queries.
• Escalate queries and issues to appropriate management as required.
• Purchase materials and hire plant for approved works, conducting a price comparison appropriate to the value of the item(s) being purchased.
• Manage the hiring and off hiring of all plant, including communication between the hire firm and site, and ensuring equipment is received and returned as planned.
• Reconcile actual costs against estimated costs.
• Ensure the customer is updated every 5 days throughout the process.
• Provide a cost saving approach when ordering materials, authorising contractors and allocating work throughout the process.
• Communicate clearly and effectively with Network Contractors ensuring all jobs on the Network are managed correctly.
• Maintain, develop and create sustained relationships with Network Contractors.
• Provide a detailed and accurate validation on every job.
• Ensure excellence in file handling including notes with every telephone and email communication to ensure files can be easily reviewed and understood, ensuring workflows and reminders are updated.
• Label all documents accurately.
• Manage the customer, client and claimant’s experience throughout the repair process.
• Review and create Risk Assessments, collate all required repair documentation (e.g. Site Packs), and ensure legal compliance and welfare planning for operatives prior to site attendance.
• Conduct end of day checks with trades and where necessary, communicate/escalate issues to the appropriate site manager or member of management.
• Raise and issue purchase orders to suppliers and contractors; orders over £1000 require approval from your line manager/lead.
• Manage your inbox ensuring the content is actioned appropriately.
• Identify and refer variation orders and refer any additional costs to line manager.
• Arrange Emergency Call Outs where required.
• Aid and provide administration coverage for other areas of the business as required.
• Invoice repair jobs and send to clients with correct documentation.

General

• Maintain working relationships with clients, suppliers and colleagues.
• Answer calls across the Company’s phonelines within 3 rings.
• Respond to urgent correspondence, calls and requests with immediacy.
• Respond to non-urgent correspondence and calls within a maximum of 24 working hours.
• Action any other regular or irregular duties requested by management or a colleague on behalf of management.
• Assist colleagues in meeting the requirements of their role where responsibly, experience or capability overlaps.
• Meet client and company service levels specific to the actions you undertake.
• Look for and implement improvements to your duties.

Requirements

• Construction background (Preferred)
• Proven experience in a project coordination or operations role, ideally within repairs, maintenance, or construction (Preferred)
• Strong organisational skills and ability to juggle multiple priorities
• Excellent communication and interpersonal abilities
• Sound knowledge of health and safety regulations and documentation
• A proactive, problem-solving mindset with attention to detail

Hours of Work

8:45-5:00pm Monday to Friday with 45 min Lunch

Starting Salary

Circa £30,000 plus £200 monthly bonus (gross) based on team targets

Holiday

25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.

Benefits

• Excellent progression.
• Company pension which increases with time served.
• An industry leading maternity policy.
• £500 wellbeing payment at annual review.
• Loyalty bonus at milestone years.
• Support to continue training and paid for professional qualifications.
• Access to a Rising Stars programme and equal support for mental and physical wellbeing.