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- Tasks: Handle technical claims and manage customer experiences throughout the repair process.
- Company: Innovative company transforming the claims sector with a focus on teamwork and personal development.
- Benefits: Competitive salary, generous holiday, professional training, and wellness support.
- Why this job: Join a supportive team where your voice matters and career growth is encouraged.
- Qualifications: Experience in claims handling and strong negotiation skills required.
- Other info: Dynamic work environment with opportunities for leadership roles and continuous learning.
The predicted salary is between 25000 - 29000 £ per year.
Culture - Everyone Matters. Everyone has a voice and the chance to make a difference. Their training ensures everyone has the opportunity to gain funded professional qualifications and continuous personal development. Teamwork is a fundamental part of how they work and as a collective unit we focus on achieving their goals together. Having fun, working hard and sharing in the company’s success ensures they keep true to their ethos.
NATURE OF BUSINESS Our client offers a fresh approach to a traditionally overlooked sector. They are passionate about putting their customers first above all things. They are a true leader within their sector with a team that has more than a century of combined experience. This makes them the go-to experts for their client’s third-party damage claims, no matter how bizarre or quirky. Employing their own team of specialist site operatives, they can handle everything from claims to repairs in one smooth process.
Company Accreditations The Client is passionate about training within their organisation. Their employees are able to progress their professional qualifications and continually develop their skills within the industry. With roots firmly in repair and construction, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference. They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role.
Duties will involve the following:
- Communicating facts on all building solutions relating to claims.
- Ensuring you have full facts on each case prior to communication with clients.
- Examining documentation to ensure we are in full possession of the facts.
- Liaising with our Surveyor or Civil Engineer who has attended site or analysed the documentation and images provided.
- Understanding the works in process and state of progress with the claim and works carried out.
- Ensuring the customer is updated throughout the repair process.
- Managing the customer, client, and claimant’s experience throughout the repair process.
- Working alongside the building solutions team to manage the jobs from start to completion and dealing with any issues.
- Entering into discussions with the claimant in order to settle the claim.
- Ensuring you keep the internal system up to date and communicate any issues internally.
This company has a rising stars academy and has promoted many of their talent into leadership and managerial roles, they understand the importance of valuing those that join them.
PERSON SPECIFICATION
- Experience working within the claims/insurance sectors
- Knowledge of building products is desirable
- Strong negotiation skills
- Ability to work to deadlines
- Personable and approachable
- Looking for a career, further training & progression
- Ability to communicate effectively on all levels
- Excellent attention to detail
- Analytical
- IT literate and able to pick up new systems
- Ability to work on own initiative and manage own workload as well as add real value to the team
HOURS OF WORK 8:45-5:00pm Monday to Friday with 45 min Lunch
STARTING SALARY £30,000 - £35,000 DOE plus £200 monthly bonus (gross) based on team targets
HOLIDAY 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.
BENEFITS Excellent progression. Company pension which increases with time served. An industry leading maternity policy. £500 wellbeing payment at annual review. Loyalty bonus at milestone years. Support to continue training and paid for professional qualifications. Access to a Rising Stars programme and equal support for mental and physical wellbeing.
HEALTH & Safety No current issues to report on site.
To apply please send your CV to candidate@thegraduaterecruitment.co.uk quoting TGR3148.
Technical Claims Handler in Northampton employer: Graduate (The)
Contact Detail:
Graduate (The) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Handler in Northampton
✨Tip Number 1
Get to know the company culture before your interview! Research their values and how they support employee development. This will help you connect with them during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since this role requires strong negotiation abilities, consider role-playing scenarios with a friend or using online resources. Being prepared will boost your confidence and help you stand out as a candidate.
✨Tip Number 3
Showcase your technical knowledge! Brush up on building products and claims processes relevant to the role. During the interview, share specific examples from your past experience that highlight your expertise and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining a company that values teamwork and personal growth like ours.
We think you need these skills to ace Technical Claims Handler in Northampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and making a difference in the claims handling process.
Tailor Your CV: Make sure your CV is tailored to highlight your experience in the buildings, construction, or insurance sectors. We love seeing how your skills align with what we do, so don’t hold back on showcasing your relevant expertise!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure you articulate your experience and skills without unnecessary fluff. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community!
How to prepare for a job interview at Graduate (The)
✨Know Your Stuff
Make sure you brush up on your knowledge of building products and claims handling. Familiarise yourself with common scenarios in the construction and insurance sectors, as well as any quirky claims that might come up. This will show that you're not just a candidate, but someone who understands the industry inside out.
✨Showcase Your Team Spirit
Since teamwork is key for this role, be ready to share examples of how you've successfully collaborated with others in past positions. Highlight your ability to communicate effectively and manage client relationships, as this will resonate well with their ethos of valuing every voice in the team.
✨Prepare for the Fast Pace
This role can be fast-paced, so think about how you handle pressure and deadlines. Be prepared to discuss specific instances where you've managed multiple cases or tight timelines, demonstrating your organisational skills and ability to prioritise tasks effectively.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions! Inquire about their training programmes, the Rising Stars Academy, or how they support professional development. This shows your genuine interest in growing with the company and aligns with their commitment to employee progression.