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- Tasks: Support customers and sales teams, manage enquiries, and build strong client relationships.
- Company: Global leader in sustainable products with a commitment to the circular economy.
- Benefits: Up to ÂŁ28,000 salary, 33 days holiday, pension scheme, and support for further qualifications.
- Why this job: Join a dynamic team and make a real impact in customer service and sustainability.
- Qualifications: Degree educated, confident communicator, and experience in customer-focused roles preferred.
- Other info: Flexible working hours and excellent career development opportunities.
The predicted salary is between 24000 - 32000 ÂŁ per year.
Our client is a worldwide leader in their sector; they were originally founded in 1943 in Spain and now present in ten countries with a team of more than 10,000 customer-oriented professionals. Developing innovative solutions and products for their clients around the world. With production of high-quality flexible products made with a wide range of 100% recycled material. Offering their services through their 12 plants in 6 different countries: 2 in Spain, 1 in Italy, 1 in Luxembourg, 5 in the United Kingdom, 1 in Ireland, 1 in the Netherlands.
Committed to the circular economy. Bringing value to your waste and reduce your environmental impact to achieve “Zero Waste.” The goal: a cleaner atmosphere by eliminating the emissions of waste currently not recycled.
JOB TITLE: Graduate Customer Service Coordinator
REPORT TO: Customer Services Manager
OVERVIEW OF ROLE
Due to increased business and team growth our client is looking to recruit a client focused commercially aware graduate into their team. Within this exciting role you will be reporting into the Customer Service Manager and working with a team of experienced individuals who will support your growth in the business.
You will be supporting the external sales team whilst working as part of the Customer Services team you will provide a professional, effective, and efficient link for customers and internal departments.
This position requires an exceptional individual who can build effective working relationships both internally and externally. If you believe you have the ability to think on your feet in a fast-paced moving environment with unlimited possibilities to progress and grow, then this is the role for you.
Our client is commitment to continually support your development within the organisation.
JOB RESPONSIBILITIES
- Responsible for initial technical enquiries from customers – proactively roll out an end-to-end approach to customers’ needs and identify value added solutions as a result of this.
- Creating and gaining approval of artwork, originating print stereos, technical drawings & ordering appropriate tooling
- Preparation of offers and estimates for current and potential customers following the instructions of the Sales Representative and/or the commercial function (pricer).
- Deal with enquiries, quotations (as required), origination, order placement, order checking, order acknowledgements, amendments, complaints, stock management, record keeping and system information updates, in an appropriate, accurate and timely manner
- Stock management
- Act as main liaison for allocated client accounts
- Ensure customers are kept informed of anything relevant (e.g. delivery problems)
- Assist as required in preparation of tenders and account information
- Train in management of client accounts allocated elsewhere to act as holiday/sickness cover as required
- Assist as and when required with customer visits
- When appropriate to work with customers in development of systems
- To build relationships with customers and add value to the service provided, by understanding and anticipating the customers’ needs
- To act as a representative of the company, portraying and promoting an image of professionalism. Attend meetings, together with Sales Representative they work with, and the Plant / Regional Sales and Commercial Manager (Tier 1 meeting).
- Track the development of their customer projects with the technical office.
- Maintaining the company Management System (GPT, SSS, SAP, etc) with the most up to date information concerning our customers.
- To attend ad hoc meetings with customers in coordination with Customer Service Manager or Sales Rep. assigned.
- To proactively launch the purchase of merchandise.
- To secure a proper tracking of the origination costs (Purchase Order from customer)
- Comply with communication and reporting procedures
- External and Internal claims related to invoicing, pricing, overs & under and admin errors.
- To actively participate in their own training program definition and implementation, supporting new training initiatives and reporting any detected skills that would need to be reinforced for his/her own benefit.
PERSON SPECIFICATION
- Degree educated
- Committed to continuous professional development
- Confident communicator with the ability to develop good working with relationships with clients and colleagues
- Previous experience in a customer focused/sales or commercial environment would be beneficial
- Able to communicate effectively both verbally and written
- A flexible and adaptable attitude
- Able to organise and prioritise work load in order to meet tight deadlines.
- PC Literate with working knowledge of Microsoft Office
- Knowledge of SAP would be advantageous
SALARY: £26,000 – £28,000
HOURS OF WORK: 35hrs – 8am – 4pm or 9am – 5pm (Flexible) Office based role.
START DATE: Role to start Jan/Feb 2026
HOLIDAYS / BENEFITS
- 33 days paid holiday including bank holidays
- Company pension scheme
- Life Assurance, Company bonus scheme
- Help towards further qualifications after successful probationary period.
HEALTH AND SAFETY: No current issues to report
INTERVIEW PROCESS
- 1st Stage: Telephone interview with HR Manager
- 2nd Stage: Face to face interview with HR Manager and Customer Service Manager. Regional Director could possible attend depending on availability.
To apply please send your CV to candidate@thegraduaterecruitment.co.uk quoting TGR3144
https://www.thegraduaterecruitment.co.uk/vacancy/graduate-customer-service-coordinator
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Graduate Customer Service Coordinator employer: Graduate (The)
Contact Detail:
Graduate (The) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Graduate Customer Service Coordinator, you'll need to build relationships with clients and colleagues. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Graduate Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate Customer Service Coordinator role. Highlight any customer service experience or relevant projects from your degree that show you're ready to jump in and support the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to the company's commitment to customer satisfaction and sustainability. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves liaising with clients and internal teams, make sure to demonstrate your communication skills in your application. Use clear and professional language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Graduate (The)
✨Know the Company Inside Out
Before your interview, do some digging into the company's history, values, and their commitment to sustainability. Understanding their mission to achieve 'Zero Waste' will show that you're genuinely interested in their work and can align with their goals.
✨Prepare for Customer Scenarios
Since this role is all about customer service, think of examples from your past experiences where you successfully handled customer inquiries or complaints. Be ready to discuss how you built relationships and added value to those interactions.
✨Showcase Your Communication Skills
As a Graduate Customer Service Coordinator, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview to demonstrate your engagement and interest.
✨Be Ready to Discuss Technical Knowledge
Familiarise yourself with any technical aspects mentioned in the job description, like managing client accounts or using systems like SAP. If you have any relevant experience or coursework, be sure to highlight it during your interview.