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- Tasks: Provide exceptional customer support and resolve queries via email and social media.
- Company: Fast-growing tech company with a focus on innovation and excellence.
- Benefits: Hybrid working, 25 days holiday, share scheme, and healthcare cash plan.
- Other info: Enjoy regular team events and professional development opportunities.
- Why this job: Join a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Fluent in English and a European language, with customer service experience.
The predicted salary is between 28800 - 43200 £ per year.
My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence.
The role is to provide exceptional customer support.
Key Responsibilities
- Responding to customer queries via email or on social media platforms
- Prioritising daily customer support queries and providing timely resolutions
- Handling technical inquiries from non-technical users with clarity and expertise
- Working towards achieving an excellent first-time resolution for customers
- Adapting to the growing needs of our EU business, with an initial focus on 30% European and 70% English queries
Essential Skills and Qualifications
- Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian)
- Demonstrated ability to comprehend technical queries and provide effective solutions
- Prior experience in customer service
- Strong organisational and problem‑solving skills
- Experience in a digital environment
- Proven track record of generating sales leads
- Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth.
Preferred Skills and Qualifications
- Previous experience working for an e‑commerce brand
- Familiarity with email customer service for technical products/brands
- Knowledge of CRM systems, particularly Shopify/Gorgias experience
- Comfortable engaging with customers via phone calls
- Proficiency in UK and an EU language
- Experience in handling customer queries through phone calls
- Familiarity with technology‑related products and services.
We operate a Hybrid Working Policy: 2 days in the office (Tue and Wed) and remaining days at home. Working UK hours with some flexibility and occasional evening/weekend hours depending on business needs.
You must have the right to work in the UK without the need for VISA sponsorship now or in the future.
This is a great opportunity to work in a dynamic, innovative environment with a supportive team culture with regular team events and professional development opportunities.
Benefits
- Hybrid working arrangements
- Share Scheme
- Pension
- 24/7 EAP
- Discount Schemes
- Free Car Parking
- Monthly team lunch
If you believe you meet our criteria and are excited about joining a dynamic team, we want to hear from you!
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Graduate Italian Speaking Account Manager employer: Graduate Talent
Contact Detail:
Graduate Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Italian Speaking Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice your pitch! Be ready to explain why you’re the perfect fit for the Graduate Italian Speaking Account Manager role. Keep it concise and highlight your customer service skills.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the company’s products and be prepared to discuss how you can help customers with technical queries. It’ll impress them!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly.
We think you need these skills to ace Graduate Italian Speaking Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Graduate Italian Speaking Account Manager role. Highlight your customer service experience and language skills, especially in Italian, to show us you're the perfect fit!
Showcase Your Skills: Don’t just list your qualifications; give us examples of how you've used your organisational and problem-solving skills in previous roles. We love seeing real-life applications of your abilities!
Be Clear and Concise: When responding to our application questions, keep your answers straightforward and to the point. We appreciate clarity, especially when it comes to technical queries, so make it easy for us to see your expertise.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our innovative team!
How to prepare for a job interview at Graduate Talent
✨Know Your Product Inside Out
Before the interview, make sure you understand the company's innovative product. Research its features and benefits, and think about how it solves customer problems. This will help you answer questions confidently and show your genuine interest in the role.
✨Brush Up on Your Language Skills
Since this role requires proficiency in both English and Italian, practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or handling hypothetical customer queries.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles where you provided exceptional customer support. Highlight situations where you resolved technical inquiries or turned a negative experience into a positive one, as this will showcase your problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.