Graduate Italian Speaking Account Manager

Royal Leamington Spa Full-Time No home office possible

My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence.

The role is to provide exceptional customer support.

Key Responsibilities

Responding to customer queries via email or on social media platforms
Prioritising daily customer support queries and providing timely resolutions
Handling technical inquiries from non-technical users with clarity and expertise
Working towards achieving an excellent first-time resolution for customers
Adapting to the growing needs of our EU business, with an initial focus on 30% European and 70% English queries

Essential Skills and Qualifications

Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian)
Demonstrated ability to comprehend technical queries and provide effective solutions
Prior experience in customer service
Strong organisational and problem‑solving skills
Experience in a digital environment
Proven track record of generating sales leads
Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth.

Preferred Skills and Qualifications

Previous experience working for an e‑commerce brand
Familiarity with email customer service for technical products/brands
Knowledge of CRM systems, particularly Shopify/Gorgias experience
Comfortable engaging with customers via phone calls
Proficiency in UK and an EU language
Experience in handling customer queries through phone calls
Familiarity with technology‑related products and services.

We operate a Hybrid Working Policy: 2 days in the office (Tue and Wed) and remaining days at home. Working UK hours with some flexibility and occasional evening/weekend hours depending on business needs.

You must have the right to work in the UK without the need for VISA sponsorship now or in the future.

This is a great opportunity to work in a dynamic, innovative environment with a supportive team culture with regular team events and professional development opportunities.