Customer Representative

Help businesses stay compliant and achieve their sustainability goals

How you’ll make a difference

Working with over 400 customers to build accurate data sets that ensure compliance with legislative and voluntary commitments.

What you’ll be doing

Account Management

• Manage a portfolio of accounts covering all Producer Responsibility legislation
• Ensure customer expectations are understood and met

Collaboration

• Work closely with Data Consultants to ensure critical paths are created, shared, and adhered to
• Share progress, queries, and insights with Data Insights Analysts

Timely & Accurate Submissions

• Plan and deliver all submissions ahead of deadlines
• Ensure all submitted data complies with legal requirements
• Attend and lead audits of customer data collection methods
• Provide bespoke training and support to customers

Industry & Service Knowledge

• Stay up-to-date with industry trends, policy updates, and service developments

Customer Service Excellence

• Build and maintain strong, positive relationships with customers
• Facilitate smooth communication between customers and the company
• Lead customer meetings and represent at audits and events

Service Growth

• Understand customer goals and collaborate with the operations team to innovate services
• Use your knowledge of services to identify cross‑ and upselling opportunities

About you

• Highly organised with excellent planning and scheduling skills
• Solution‑oriented and proactive
• Friendly, approachable, and customer‑focused
• Collaborative and able to work well with colleagues across teams
• Comfortable taking on large volumes of technical information

Technical skills & experience

• Excellent written and verbal communication
• Highly IT literate in Microsoft Office
• Full, clean UK driving licence

Education

• Minimum: A-levels or equivalent
• Desirable: Degree or equivalent

Why you’ll love working here

• Hybrid working / dual location flexibility
• Participation in the annual Incentive Plan (up to 10% bonus)
• 25 days holiday + bank holidays
• Option to buy or sell up to 9 extra days
• Birthday off
• Paid volunteering day
• Access to private medical, cycle to work, and subsidised gym
• Life Assurance, Critical Illness, and Income Protection schemes
• Pension scheme up to 8% employer contribution
• Access to rewards & discounts platform
• Wellbeing initiatives and LinkedIn Learning for development
• Friendly social events and after‑work gatherings

Join a team that genuinely cares about sustainability and delivering excellent service — where your work will make a real difference

Sound like you?

If you enjoy building relationships, supporting customers, and making an impact in a purpose‑driven company — we\’d love to hear from you

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