Customer Representative

Help businesses stay compliant and achieve their sustainability goals How you’ll make a difference Working with over 400 customers to build accurate data sets that ensure compliance with legislative and voluntary commitments. As a Customer Representative, you’ll be the main point of contact for a portfolio of key customers. You’ll support timely and accurate submissions, help customers get the most value from our services, address issues proactively, and contribute to their sustainability goals. You’ll also identify opportunities to grow services through upselling and service development. What you’ll be doing * Account Management Manage a portfolio of accounts covering all Producer Responsibility legislation Ensure customer expectations are understood and met * Collaboration Work closely with Data Consultants to ensure critical paths are created, shared, and adhered to Share progress, queries, and insights with Data Insights Analysts * Timely & Accurate Submissions Plan and deliver all submissions ahead of deadlines Ensure all submitted data complies with legal requirements Attend and lead audits of customer data collection methods Provide bespoke training and support to customers * Industry & Service Knowledge Stay up-to-date with industry trends, policy updates, and service developments * Customer Service Excellence Build and maintain strong, positive relationships with customers Facilitate smooth communication between customers and the company Lead customer meetings and represent at audits and events * Service Growth Understand customer goals and collaborate with the operations team to innovate services Use your knowledge of services to identify cross- and upselling opportunities About you You’ll thrive in this role if you are: * Highly organised with excellent planning and scheduling skills * Solution-oriented and proactive * Friendly, approachable, and customer-focused * Collaborative and able to work well with colleagues across teams * Comfortable taking on large volumes of technical information Technical skills & experience: * Excellent written and verbal communication * Highly IT literate in Microsoft Office * Full, clean UK driving licence Education: * Minimum: A-levels or equivalent * Desirable: Degree or equivalent Why you’ll love working here:Our client has created a friendly, supportive environment with flexible working and great opportunities to grow. You’ll get: Hybrid working / dual location flexibility Participation in the annual Incentive Plan (up to 10% bonus) 25 days holiday + bank holidays Option to buy or sell up to 9 extra days Birthday off 🎂 Paid volunteering day 🌍 Access to private medical, cycle to work, and subsidised gym Life Assurance, Critical Illness, and Income Protection schemes Pension scheme up to 8% employer contribution Access to rewards & discounts platform Wellbeing initiatives and LinkedIn Learning for development Friendly social events and after-work gatherings 🎉 Join a team that genuinely cares about sustainability and delivering excellent service — where your work will make a real difference. Sound like you? If you enjoy building relationships, supporting customers, and making an impact in a purpose-driven company — we’d love to hear from you