At a Glance
- Tasks: Provide technical support and engage with clients on various projects.
- Company: Leading software firm with a strong global presence and growth.
- Benefits: Hybrid working, in-depth training, and clear career progression.
- Other info: Dynamic environment with opportunities for growth and varied projects.
- Why this job: Kickstart your tech career with hands-on client interaction and problem-solving.
- Qualifications: Interest in tech, problem-solving skills, and attention to detail.
The predicted salary is between 28000 - 35000 € per year.
The Company
This firm specialises in developing software, services and solutions relating to document management and workflow solutions. They have a global client base and are well respected within their area of specialism.
Company Highlights
- Market leader in their field.
- Experiencing high levels of growth and increasing client base.
- History of offering a clear career path - multiple members of the management team joined as graduates.
- Offer Hybrid working but also have modern offices in the City centre.
The Role:
You will be responsible for providing technical support and services to external customers. Projects will be varied and will see you engage with clients on a day to day basis across systems analysis, delivery of software upgrades and systems testing and support.
What you will be doing:
- Diagnosis and resolution of 1st-3rd line support issues.
- Ongoing analysis and day to day maintenance of both internal and client based systems.
- Testing new products to ensure readiness for clients.
- Roll out of upgrades to clients.
- On-boarding of new clients.
What you can expect
- In-depth training on both technical platforms and client software.
- Work on a variety of projects.
- Early exposure to clients.
- Opportunities for progression into different areas of the business.
What we are looking for:
This is an excellent opportunity to take your first steps in a technical role. An interest in tech is essential however you do not need to have a deep level of technical knowledge. You will enjoy problem solving and want to work in a client facing role.
- Be analytical and enjoy working through problems to a complete resolution.
- You will enjoy communicating with both clients and internal team mates.
- You will have an organised and methodical approach to tasks.
- You can demonstrate high levels of attention to detail.
Any exposure to any of the following will be advantageous:
- Microsoft SQL server.
- Understanding of SQL queries and data manipulation.
- Networks architecture, IT security and Active Directory.
- Windows client and server operating systems.
Graduate Support Analyst in Southampton employer: Graduate Recruitment Bureau - GRB
As a market leader in document management and workflow solutions, this company offers an exceptional work environment for Graduate Support Analysts. With a strong focus on employee development, you will benefit from in-depth training, early client exposure, and clear career progression opportunities, all within modern city centre offices that support hybrid working. Join a dynamic team where your problem-solving skills will be valued, and your contributions will directly impact a growing global client base.
Contact Detail:
Graduate Recruitment Bureau - GRB Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Support Analyst in Southampton
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have a lead on a job or can give you insider info about the company.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to technical support. Think about how you would approach problem-solving and be ready to share examples from your experiences, even if they’re from university projects.
✨Tip Number 3
Show your enthusiasm for tech! When you get the chance to chat with potential employers, let your passion shine through. Talk about any relevant projects or interests you have that relate to document management or workflow solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Graduate Support Analyst in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate Support Analyst role. Highlight any relevant tech interests or problem-solving experiences to show us you're a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background aligns with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Attention to Detail:We love candidates who pay attention to the little things! Make sure there are no typos or formatting issues in your application. A polished application shows us you care about quality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates from us!
How to prepare for a job interview at Graduate Recruitment Bureau - GRB
✨Know Your Tech Basics
Even if you’re not a tech whiz, brush up on the basics of Microsoft SQL Server and SQL queries. Familiarise yourself with common terms and concepts related to networks and IT security. This will show your interest in the field and help you engage in meaningful conversations during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully solved problems or overcame challenges. Whether it’s a project at university or a personal endeavour, demonstrating your analytical thinking and methodical approach will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Since this role involves client interaction, practice articulating your thoughts clearly. Use mock interviews with friends or family to refine your communication skills. Remember, it’s not just about what you say, but how you say it that can make a lasting impression.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s projects, culture, and growth opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
