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- Tasks: Build relationships and help customers maximise their tech investment in a dynamic environment.
- Company: Award-winning legal software company with a vibrant culture and rapid growth.
- Benefits: £32K salary, bonuses, hybrid work, international travel, and comprehensive healthcare.
- Why this job: Join a play-hard, work-hard culture and make serious money while travelling the world.
- Qualifications: 2:1 or above in a STEM or language degree; ambitious and driven.
- Other info: Enjoy continuous learning opportunities and a paid sabbatical after four years.
The predicted salary is between 21600 - 38400 £ per year.
An award-winning leading legal software company that has had incredible growth is looking to hire several Customer Success Managers to join the team. With great training and progression opportunities, this is a fantastic company to continue your career in sales. They have a play-hard work hard culture with a vibrant social scene. You will also have the opportunity to travel internationally to places such as Australia, South Africa, and Dubai.
This is an entry-level role offering early exposure to senior stakeholders across a broad range of organisations, from multinational law firms and manufacturers to global retailers and pharmaceutical leaders. The role is centred around relationship building and understanding what customers truly need from the technology, not just what they ask for. You will suit this role if you are confident, personable, and naturally good at building rapport, with high standards in every customer interaction.
Following training, Product Specialists develop deep expertise in the product and how it supports lawyers in real-world scenarios. You will work closely with prospective customers during their Proof of Value or trial period, advising on live matters and projects. Partnering with Account Executives, you will play a key role in converting prospects into long-term customers. For existing clients, you will collaborate with Support and Technical teams to ensure customers achieve maximum value from their AI investment.
Key responsibilities include:
- Partnering with Account Executives to deliver successful Proof of Values and manage live projects from planning through to final review
- Acting as a product expert, supporting the sales process and helping convert prospects into customers
- Understanding each prospect’s specific use cases, review requirements, and objectives during the Proof of Value
- Serving as a trusted adviser and product authority throughout the evaluation process
- Working closely with Support and Technical teams to coordinate and resolve technical issues, ensuring a smooth customer experience
Salary: £32K plus bonus
Hybrid: You are required to go into the office 3 days a week, 2 days working from home. You will be required to be in the office during the training period.
International Travel: You will get the opportunity to travel internationally to Europe, Singapore, and the US.
Private healthcare: Comprehensive medical coverage offering peace of mind for you and your family.
Sabbatical leave: Enjoy a paid one-month sabbatical after four years of service.
Performance perks: High achievers are rewarded with extra annual leave and two weeks of “work from anywhere”.
Continuous learning: We invest up to £2,000 each year in your professional development so you can keep growing and refining your expertise.
Requirements:
- A 2:1 or above in a STEM or language degree
- Achieved As & Bs at A level or equivalent
- Evidence of high achievement - this can be shown through sport, extra-curricular or work
- Ambitious and driven individual
- Available to start immediately
Graduate Customer Success Manager in London employer: Graduate Recruitment Bureau - GRB
Contact Detail:
Graduate Recruitment Bureau - GRB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success. We want to show off our relationship-building skills and how we can add value to their team!
✨Tip Number 3
Research the company’s products and recent news. Being knowledgeable about what they do will help us stand out and demonstrate our genuine interest in the role during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Graduate Customer Success Manager in London
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t just list your qualifications; let your personality shine through. Use a friendly tone and share a bit about what makes you tick, especially if it relates to customer success.
Tailor Your Application: Make sure to customise your application for this role. Highlight your relevant experiences and skills that align with the job description. We love seeing how you can bring value to our team!
Be Specific About Your Achievements: When talking about your past experiences, be specific! Use numbers or examples to illustrate your successes. This helps us understand how you’ve made an impact in previous roles or activities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our vibrant team!
How to prepare for a job interview at Graduate Recruitment Bureau - GRB
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, culture, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
Since the role is all about building rapport with customers, prepare examples from your past experiences where you've successfully built relationships. Whether it's through work, sports, or volunteering, be ready to discuss how you connect with people.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can give you a real edge during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.
