Graduate Customer Service and Reservation Agent in Hounslow

HAE Group is a solutions provider to the air cargo industry, providing world leading air cargo solutions to the freight forwarding community.

When we work with our airline partners we become part of the airline’s team. We become experts in their product portfolio, network and schedules.

Job Overview:

As a Graduate Customer Service and Reservation Agent, you will be the primary point of contact for our Freight Forwarder customers, assisting them with their customer service requests including inquiries and reservations. This role is fully office based in our London Heathrow facility.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via telephone and email, providing accurate and timely information regarding cargo services, rates, and shipment status.
• Reservations Management: Handle cargo reservations, ensuring accurate and efficient booking of shipments. Coordinate with internal departments to confirm availability and schedule for shipments.
• Issue Resolution: Address and resolve customer complaints and issues efficiently, ensuring customer satisfaction whilst always maintaining a positive relationship with clients.
• Documentation: Assist customers with the preparation and processing of necessary documentation for cargo shipments, including airway bills, customs forms, and other related paperwork.
• Tracking and Reporting: Monitor and track shipments, providing customers with regular updates on the status of their cargo. Prepare reports and maintain accurate records of customer interactions and transactions.
• Compliance: Ensure compliance with all relevant regulations and company policies related to cargo handling and customer service.

Requirements:

• A bachelor’s degree (or equivalent) in a relevant degree discipline.
• Previous experience in customer service, preferably in the airline or logistics industry.
• Excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in using customer service and IT literacy.
• Willing to commute to our London Heathrow facility, five days a week.

What We Offer:

• Competitive salary of £25k
• Dedicated training
• A dynamic and supportive work environment
• The chance to be part of a leading global GSSA

How to Apply:

Sound interesting? Click the apply button below.

As part of the application process, you will be required to submit your CV and covering letter outlining your academic background and relevant experiences. You need to attach these in the same document in order to be considered.

If successful in your application, you will be invited to an initial Teams call, followed by a formal face to face interview at our Heathrow facility.

HAE Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.