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For Companies At a Glance
- Tasks: Support customers with innovative tech solutions and enhance their experience daily.
- Company: Join a global leader in fire protection technology with a focus on safety.
- Benefits: Purpose-driven role, exposure to cutting-edge products, and a supportive team culture.
- Why this job: Make a real-world impact while growing your skills in customer success and tech.
- Qualifications: Experience in customer service and a passion for helping others succeed.
- Other info: Dynamic role with opportunities for international engagement and career growth.
The predicted salary is between 28800 - 48000 £ per year.
Want a role where you help deliver technology that protects lives and property around the world? We’re working with a global group of companies leading the way in advanced test and measurement solutions for the fire protection industry. Their tools and digital systems support safety professionals in over 100 countries, and growing. We’re looking for two graduates to join them as Customer Success Executives who love solving problems, supporting customers, and working with innovative products that blend hardware, software and digital learning.
Why This Role Is Exciting
- Make a real impact: Your work supports the performance of safety systems used worldwide.
- Variety every day: From technical product support to digital platforms, training systems and customer engagement — no two days look the same.
- Be the go-to expert: You’ll be a trusted first point of contact, helping customers get the most from our products and digital solutions.
- Grow your skills: Gain experience across customer success, technical support, SaaS-style products, online learning platforms, and light commercial activity.
- Think global: Support customers, distributors and partners across international markets.
What You’ll Be Doing
- Supporting customers via phone, email, chat and digital platforms.
- Providing first-line help for both physical products and connected/digital solutions.
- Assisting users with our online learning academy and training systems.
- Creating and improving help content, guides and knowledge articles.
- Building strong customer relationships that drive long-term loyalty.
- Spotting sales opportunities and supporting lead generation.
- Sharing customer insights to help improve products and services.
What You Get
- A role with purpose, in a company focused on safety and innovation.
- Exposure to cutting-edge products and digital technologies.
- A supportive, team-focused culture where people are trusted and empowered.
- Opportunities to grow your skills across technical, digital and commercial areas.
- The chance to be part of a global business with a real-world impact.
What You Bring
- Experience in customer service, customer success or technical support.
- Confidence explaining technical information in a clear, friendly way.
- Comfort using CRM systems and digital tools.
- A proactive mindset and genuine passion for helping customers succeed.
If you enjoy helping people, learning new tech, and being part of something meaningful then this could be your next move.
Graduate Customer Executive in Hatfield employer: Graduate Recruitment Bureau - GRB
Contact Detail:
Graduate Recruitment Bureau - GRB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Executive in Hatfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re genuinely interested in their mission of safety and innovation — it’ll make you stand out!
✨Tip Number 3
Practice your problem-solving skills. Think of examples where you’ve helped customers or solved issues, as this role is all about supporting and engaging with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re keen on joining our team.
We think you need these skills to ace Graduate Customer Executive in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Executive role. Highlight any customer service or technical support experience you have, and don’t forget to mention your passion for helping customers succeed!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a great fit. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've solved problems in the past, especially in customer service settings. We want to see how you approach challenges and support customers effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Graduate Recruitment Bureau - GRB
✨Know the Company Inside Out
Before your interview, dive deep into the company’s mission and values. Understand their products and how they impact customer safety globally. This will not only show your enthusiasm but also help you relate your answers to their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully resolved customer issues or improved customer satisfaction. Highlight your ability to communicate technical information clearly and your proactive approach to helping customers.
✨Familiarise Yourself with Digital Tools
Since the role involves using CRM systems and digital platforms, brush up on any relevant tools you’ve used before. If you’re familiar with online learning systems or SaaS products, be ready to discuss how you’ve engaged with these technologies.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s customer success strategies and how they measure customer satisfaction. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
