Graduate Operations Executive - Spanish Speaking

Build your career at the intersection of customer success, business operations and technology. This opportunity combines customer-facing responsibilities with process improvement and the use of AI tools, giving you the chance to make a genuine impact within a growing technology business. If you're a confident communicator, enjoy solving problems and are naturally curious about how businesses work, this could be an excellent opportunity to develop your career.

The Company

Our client is an ambitious and growing technology business developing innovative solutions to help businesses manage and improve their operations. Working with customers across international markets, the company is building a platform designed to make day-to-day business processes simpler and more efficient.

With an expanding customer base and a focus on continuous improvement, the business is investing in its customer experience and internal operations. You'll join a collaborative team where you can take ownership, contribute ideas and play an important role in supporting the company's continued growth.

The Role

As a Customer Success & Operations Associate, you'll become a key point of contact for customers, helping them get the most from the company's platform while ensuring day-to-day operations run smoothly.

This is a varied role combining customer support, onboarding and operational improvement. You'll spend much of your time communicating with customers through email and telephone, understanding their needs, resolving queries and helping them navigate the platform. Alongside this, you'll work with the wider team to improve internal processes, exploring how AI and other technology can make operations more efficient.

You'll need to be comfortable communicating in both English and Spanish, as approximately 50% of the customer base is based in Latin America.

• Manage incoming customer enquiries across multiple channels, providing helpful and effective solutions.

• Act as a primary point of contact, building positive relationships and delivering an excellent customer experience.

• Onboard new customers, guiding them through the platform and its key features.

• Support existing customers in getting the maximum value from the company's technology.

• Identify opportunities to improve internal processes and customer-facing workflows.

• Explore and implement AI tools and other technologies to improve operational efficiency.

• Work collaboratively with colleagues to support the company's growing customer base.

• Communicate confidently with international customers, understanding their individual requirements and challenges.

Benefits and Perks

This is an opportunity to join a growing technology business where you'll have the chance to take ownership, develop new skills and contribute to improvements across the organisation.

• Salary of £32,000 per annum (PR)

• Flexible working hours

• Casual dress code and relaxed working environment

• Free office refreshments and snacks

• Regular team events and social activities

• Initial 4–6 month fixed-term contract, with the opportunity to become permanent

Requirements

Must-Have:

• Fluent written and spoken English and Spanish.

• A 2:1 degree (or above) in a relevant discipline.

• Previous experience in a customer-facing role, such as customer service, hospitality, retail or account support.

• Excellent communication and interpersonal skills.

• A genuine interest in understanding processes and identifying ways to improve them.

• Empathy and the ability to communicate effectively with customers from different backgrounds and cultures.

Nice-to-Have:

• Experience working within a technology or start-up environment.

• An interest in AI and how it can be used to improve business operations.

• Previous experience using AI tools, either professionally or personally.

Apply Now

Start your career in a growing technology business where customer success, operational improvement and AI come together. If you're fluent in English and Spanish, enjoy working with people and love finding practical solutions to problems, we'd love to hear from you.

Apply today.