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For Companies At a Glance
- Tasks: Support clients by troubleshooting software issues and providing expert advice.
- Company: Fast-growing software house with a supportive and collaborative culture.
- Benefits: Competitive salary, flexible working, training, and employee share options.
- Why this job: Kickstart your tech career while making a real difference for clients.
- Qualifications: 2:1 degree in relevant fields and strong problem-solving skills.
- Other info: Great opportunities for career progression and personal development.
The predicted salary is between 22800 - 34200 £ per year.
Graduate Customer Support Analyst roles offer a strong entry point into the tech industry, combining problem solving, client interaction and hands on exposure to complex software systems. This is a great opportunity to build a long term technical career within a growing software business.
The Company
Based in Birmingham with offices across the UK and Europe, this fast growing software house has won multiple industry awards and continues to increase revenue year on year. Following significant recent investment, the business is expanding its graduate intake across several teams. The culture is supportive, collaborative and learning led, with graduates given responsibility early and encouraged to progress internally.
The Role
As a Graduate Customer Support Analyst, you will join a structured training programme designed to build your technical knowledge and confidence. You will act as the first point of contact for clients, helping them get the most out of the company’s software products. Working closely with developers, test engineers and technical business analysts, you will analyse issues, support system configuration and play a key role in resolving client challenges. Over time, you will develop strong product expertise and have opportunities to move into roles with greater responsibility across the business.
Key responsibilities include:
- Act as first line support for client queries
- Analyse and troubleshoot software issues
- Work with internal teams to resolve problems effectively
- Support system configuration to meet client needs
- Advise clients on best practice use of software
Requirements
Must have:
- A 2:1 degree or above in engineering, mathematics, physics, computer science or a related subject
- A level (or equivalent) results of ABB or above, including Mathematics at grade B
- Strong logical and problem solving skills
- Interest in technology and software systems
Nice to have:
- Experience in a customer facing or support role
- Confidence communicating technical information clearly
- Proactive and analytical approach to problem solving
Benefits and Perks
You will join a company that places people at the heart of its success, combining high standards with genuine care for wellbeing and development.
- Salary of £28,500
- Salary increases by £2k after four months
- Flexible and remote working options
- Structured training, buddying and mentorship
- Employee share option scheme
- Contributory pension scheme
- Private health cover and life insurance
- Competitive holiday allowance
Apply now
If you enjoy solving problems, working with technology and supporting clients, we would love to hear from you. Apply today to start your career in technical customer support.
Graduate Customer Support Analyst in Birmingham employer: Graduate Recruitment Bureau - GRB
Contact Detail:
Graduate Recruitment Bureau - GRB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how valuable personal connections can be in landing that Graduate Customer Support Analyst role.
✨Tip Number 2
Prepare for those interviews! Brush up on your problem-solving skills and be ready to discuss how you’d tackle client queries. We recommend practising common technical questions and scenarios related to customer support.
✨Tip Number 3
Show your passion for technology! During interviews, share your experiences with software systems and any relevant projects. We want to see that spark in you that shows you’re eager to learn and grow in this field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your enthusiasm for joining our supportive and collaborative culture!
We think you need these skills to ace Graduate Customer Support Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant coursework, projects, or experiences that showcase your problem-solving abilities and interest in technology.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working with clients and solving their challenges.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled problems in the past. Whether it's through academic projects or previous jobs, demonstrating your analytical approach will make you stand out to us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your genuine interest in joining our team at StudySmarter!
How to prepare for a job interview at Graduate Recruitment Bureau - GRB
✨Know Your Tech
Brush up on your technical knowledge related to software systems. Familiarise yourself with common issues clients might face and how to troubleshoot them. This will show your genuine interest in the role and help you stand out.
✨Practice Problem Solving
Prepare for situational questions that test your problem-solving skills. Think of examples from your studies or previous experiences where you successfully resolved an issue. This will demonstrate your analytical approach and readiness for the challenges ahead.
✨Client Interaction Role-Play
Since this role involves client interaction, practice how you would communicate technical information clearly and effectively. You could do this with a friend or family member, explaining complex concepts in simple terms to ensure you can engage with clients confidently.
✨Show Enthusiasm for Learning
The company values a learning-led culture, so express your eagerness to grow and develop within the role. Share any relevant experiences where you've taken the initiative to learn something new, whether it's through coursework, projects, or self-study.
