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- Tasks: Support clients by solving software issues and collaborating with tech teams.
- Company: Award-winning tech company with a fast-growing, dynamic environment.
- Benefits: Structured training, early responsibility, and career progression opportunities.
- Why this job: Kickstart your career in tech while making a real impact on client success.
- Qualifications: 2:1 degree in relevant fields and strong problem-solving skills.
- Other info: Join a vibrant team and grow your skills in a supportive atmosphere.
The predicted salary is between 28800 - 48000 £ per year.
Are you looking to join an exciting tech company this summer (or sooner)? This opportunity could be a great next step for you!
The Company: This medium-sized, fast-growing software house has won several industry awards. The company has offices in the UK and Europe and has increased revenues year-on-year at an excellent rate. They recently received significant investment and are looking to continue hiring graduates for various roles throughout the business.
The Role: This is an opportunity for graduates to train as customer support analysts, starting in the summer or autumn of 2023. The company offers a structured support and training programme, coupled with early responsibility for recent graduates. You will be the first point of contact for clients, giving advice on how to utilise the software products, helping with the configuration of systems, analysing problems and working closely with developers, test engineers and technical business analysts on a wide variety of projects, solving problems and acting as the face of the company. As you progress in the role, you will have the opportunity to move into various positions with more responsibility, making this the ideal start to your career.
Responsibilities:
- Acting as the first line of contact for the client
- Analysing issues clients are having with the software
- Working with internal teams to ensure problems are fixed and systems reconfigured in how the client needs
- Becoming an expert in software products and advising clients on best practices
- Problem-solving
This analytical position will utilise your mathematical, logical and problem-solving skills, along with your passion for working with cutting-edge technology.
You Will Need:
- A 2:1 (or equivalent) or above in engineering, maths, physics, computer science or related degree
- A-Levels (or equivalent qualifications) at ABB minimum, with at least a B in Maths
- Great problem-solving ability
- Desire to join the tech industry
Graduate Customer Support Analyst in London employer: Graduate Recruitment Bureau
Contact Detail:
Graduate Recruitment Bureau Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to alumni or professionals in the tech industry on LinkedIn. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you shine!
✨Tip Number 3
Show your passion for tech! During interviews, share your experiences with software or any projects you've worked on. Let them see your enthusiasm for problem-solving and helping clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Graduate Customer Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Graduate Customer Support Analyst role. Highlight relevant skills like problem-solving and any experience with tech or customer support. We want to see how you fit into our exciting team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and why you’re excited about this opportunity. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Skills: In your application, don’t forget to showcase your analytical and logical skills. Mention any projects or experiences where you’ve solved problems or worked with software. We’re looking for those who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Graduate Recruitment Bureau
✨Know Your Stuff
Make sure you understand the software products the company offers. Familiarise yourself with their features and common issues clients might face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled problems in the past, whether in your studies or during internships. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approached challenges and what the outcomes were.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, training programmes, and growth opportunities. This shows that you're not just interested in the job, but also in how you can grow within the company.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The company is looking for someone who fits into their team, so being authentic can help you stand out. Show your enthusiasm for the tech industry and your eagerness to learn!
