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- Tasks: Provide friendly service, support customers, and keep the store in great shape.
- Company: Join Co-op, a community-focused company with a commitment to inclusivity.
- Benefits: Competitive pay, flexible shifts, discounts, and support for well-being.
- Why this job: Develop skills while making a positive impact in your local community.
- Qualifications: Good communication skills and a genuine care for customers.
- Other info: Opportunities for career progression and a diverse, inclusive workplace.
The predicted salary is between 13 - 16 £ per hour.
Working part-time at Co-op as a student. As a customer team member at Co-op, you’ll provide friendly, thoughtful service, and be on hand to support customers whenever they need your help. You’ll also make sure your store is in great shape – working as part of a team to replenish products and support deliveries. In return, we’ll give you opportunities to develop your skills and progress your career. You’ll also get fair pay, and a benefits package that includes a pension, colleague discount and support for your physical, mental and financial well-being.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience.
- Engage with everyone to succeed together – you’ll build strong relationships with your colleagues in-store – working together as a team to solve problems for the benefit of customers and members and each other.
- Make sure the store is safe, legal and operational – you’ll complete daily checks to make sure the store is safe for our customers, and replenish products while checking their dates, prices and temperatures are legally compliant.
- Embrace change – you’ll help to embed change in store, embracing and supporting changes so they become a natural way of working, and sharing experiences with other colleagues to help them positively adapt to changes.
- Co-operate for a fairer world – you’ll get involved in day to day community activities like supporting our FoodShare scheme, and help your local member pioneer by taking part in local community events.
Why Co-op?
- We’ll help you learn new skills, and give you the opportunity to support your local community.
- Competitive pay and opportunities for overtime.
- Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.
- Premium rates for hours worked before 6am or after 10pm.
- Flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance).
- Holidays starting from 31 days per year (includes bank holidays) pro rata for part time.
- 30% off Co-op branded products in our food stores.
- 10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday).
- Discounts on other Co-op products and services.
- Pension with up to 10% employer contributions.
- Cycle to work scheme.
- Services to support your physical, mental and financial well-being.
Building an inclusive workplace:
We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
As part of the application process for this job, you’ll need to complete an online assessment. It will take around 10 minutes to complete the test.
This job would suit people who have:
- Genuine care for the needs of customers and colleagues.
- Good communication skills, with the ability to build positive relationships with everyone.
- Strong problem solving skills.
- The flexibility to work a range of shifts.
Co op - Customer Team Member employer: Graduate Recruitment Bureau
Contact Detail:
Graduate Recruitment Bureau Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Co op - Customer Team Member
✨Tip Number 1
Get to know the Co-op values and culture! When you walk into that interview, show us you understand what we stand for. Talk about how you can contribute to our friendly service and community activities.
✨Tip Number 2
Practice your communication skills! We want to see how you engage with others. Try role-playing common customer scenarios with friends or family to build your confidence in delivering great service.
✨Tip Number 3
Be ready to share examples of teamwork! We love candidates who can demonstrate how they’ve worked well with others. Think of times when you’ve solved problems together or supported a colleague.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our commitment to diversity and inclusion.
We think you need these skills to ace Co op - Customer Team Member
Some tips for your application 🫡
Show Your Friendly Side: When you're writing your application, make sure to highlight your friendly and thoughtful service skills. We want to see how you put customers first and create a great shopping experience!
Team Player Vibes: Emphasise your ability to work well in a team. Share examples of how you've built strong relationships with colleagues and tackled challenges together. We love a good team spirit!
Be Clear and Compliant: Mention any experience you have with safety and compliance in a retail environment. It's important for us that you understand the legal side of things, so don’t shy away from sharing relevant details.
Apply Through Our Website: Make sure to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at Graduate Recruitment Bureau
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. Understanding their commitment to community and customer service will help you align your answers with what they stand for, showing that you're a great fit for the team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help someone or resolved a tricky situation. This will demonstrate your genuine care for customers, which is key for this role.
✨Teamwork is Key
Since you'll be working closely with colleagues, be ready to discuss how you collaborate in a team setting. Share specific instances where you contributed to a team goal or helped a colleague out. This shows that you can engage with others and succeed together, just like Co-op values.
✨Embrace Change
Co-op is all about adapting to change, so think of examples where you've successfully navigated changes in your work or studies. Highlight your flexibility and willingness to embrace new processes, as this will resonate well with the interviewers looking for candidates who can support their evolving environment.