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- Tasks: Support clients by solving software issues and collaborating with tech teams.
- Company: Award-winning tech company with a fast-growing, dynamic environment.
- Benefits: Structured training, early responsibility, and career progression opportunities.
- Why this job: Kickstart your career in tech while making a real impact on client success.
- Qualifications: 2:1 degree in engineering, maths, physics, or computer science; strong problem-solving skills.
- Other info: Join a vibrant team and grow your skills in a supportive atmosphere.
The predicted salary is between 28800 - 48000 £ per year.
Are you looking to join an exciting tech company this summer (or sooner)? This opportunity could be a great next step for you!
The Company: This medium-sized, fast-growing software house has won several industry awards. The company has offices in the UK and Europe and has increased revenues year-on-year at an excellent rate. They recently received significant investment and are looking to continue hiring graduates for various roles throughout the business.
The Role: This is an opportunity for graduates to train as customer support analysts. The company offers a structured support and training programme, coupled with early responsibility for recent graduates. You will be the first point of contact for clients, giving advice on how to utilise the software products, helping with the configuration of systems, analysing problems and working closely with developers, test engineers and technical business analysts on a wide variety of projects, solving problems and acting as the face of the company. As you progress in the role, you will have the opportunity to move into various positions with more responsibility, making this the ideal start to your career.
Responsibilities:
- Acting as the first line of contact for the client
- Analysing issues clients are having with the software
- Working with internal teams to ensure problems are fixed and systems reconfigured in how the client needs
- Becoming an expert in software products and advising clients on best practice
- Problem-solving
This analytical position will utilise your mathematical, logical and problem-solving skills, along with your passion for working with cutting-edge technology.
You Will Need:
- A 2:1 (or equivalent) or above in engineering, maths, physics, computer science or related degree
- A-Levels (or equivalent qualifications) at ABB minimum, with an A (or equivalent) in Maths
- Great problem-solving ability
- Desire to join the tech industry
Graduate Customer Support Analyst in Brighton employer: Graduate Recruitment Bureau
Contact Detail:
Graduate Recruitment Bureau Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Analyst in Brighton
✨Tip Number 1
Network like a pro! Reach out to alumni or connections in the tech industry. A friendly chat can lead to insider info about job openings and even referrals, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer support. We recommend role-playing with a friend to get comfortable explaining how you'd handle client issues and showcase your problem-solving skills.
✨Tip Number 3
Showcase your passion for technology! During interviews, share any personal projects or experiences that highlight your analytical skills and enthusiasm for software. This will help you stand out as a candidate who truly cares about the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Graduate Customer Support Analyst in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Graduate Customer Support Analyst role. Highlight relevant skills like problem-solving and any experience with tech or customer support. We want to see how you fit into our exciting team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and why you’re excited about this opportunity. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Skills: In your application, don’t forget to showcase your analytical and mathematical skills. Mention any projects or experiences where you’ve solved problems or worked with software. We’re looking for those who can think critically and adapt quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and ready to take that first step into your career!
How to prepare for a job interview at Graduate Recruitment Bureau
✨Know Your Stuff
Make sure you understand the software products the company offers. Familiarise yourself with their features and common issues clients might face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled problems in the past, whether in your studies or during internships. The company is looking for analytical thinkers, so be ready to discuss your thought process and how you arrived at solutions.
✨Practice Makes Perfect
Conduct mock interviews with friends or family. Focus on common customer support scenarios and how you would handle them. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Smart Questions
At the end of the interview, have a few insightful questions ready about the company's culture, training programmes, or future projects. This shows that you're engaged and serious about the opportunity, plus it gives you a chance to assess if the company is the right fit for you.
