At a Glance
- Tasks: Create unforgettable guest experiences by assisting with luggage and providing top-notch service.
- Company: Join The Londoner, London's first 'Super Boutique' hotel in the heart of Leicester Square.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs await you!
- Why this job: Be part of a recognised Great Place to Work and grow your career in hospitality.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 21150 - 25850 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognises and rewards potential. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Luggage Porter to join our Front of House team at 5-Star super-boutique The Londoner Hotel.
Overview:
The role of Luggage Porter is responsible for creating 100% guest satisfaction by working with the reception team and providing guest services. Promoting the hotel and local services and attractions. Assisting guests with luggage throughout their stay. As a Luggage Porter you respond to customer inquiries for information. Assist guests in and out of vehicles. Deliver phone messages, mail or packages, flowers, etc. to guest rooms. Give personal attention, take personal responsibility and use teamwork when providing guest service. Perform other duties as required to provide warm authentic hospitality.
About You:
- Customer Service experience within hospitality environment, preferably hotels.
- Local area knowledge.
- Excellent communication skills both verbally and written.
- Has the ability to demonstrate personal ownership of tasks and follow through to get the required results.
- Effective Team player.
- Fluent in English.
Company Benefits:
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be from candidates as part of the recruitment process.
Luggage Porter in London employer: Graduate Programs
At The Londoner, we pride ourselves on being a Great Place to Work, offering a vibrant and supportive culture that prioritises the wellbeing and development of our team. As a Night Concierge in our luxurious 5 Star hotel located in the heart of Leicester Square, you will enjoy competitive benefits, including complimentary meals, generous holiday allowances, and opportunities for career advancement through our extensive training programmes. Join us to be part of a dynamic team that values your unique talents and ambitions while delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Luggage Porter in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Graduate Programs. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Graduate Programs
Don't be shy about reaching out to Graduate Programs directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Luggage Porter in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Graduate Programs and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Graduate Programs
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
