At a Glance
- Tasks: Provide top-notch concierge services, assisting guests with bookings and inquiries.
- Company: Join The Londoner, a chic 5-star hotel in the heart of Leicester Square.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs available.
- Why this job: Be part of London's first 'Super Boutique' hotel and elevate your career.
- Qualifications: Experience in a 5-star hotel and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. Situated in the heart of Leicester Square, where the four corners of the city meet.
We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards but also propel their own career potential in a company that recognises and rewards.
At The Londoner, we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Concierge to join our Concierge Team at The Londoner, our 5 Star Luxury Hotel.
Overview:- An amazing opportunity has arisen to join our 5 Star Luxury Hotel The Londoner as a Concierge team member.
- The role of Concierge is an integral role and key to the success of The Londoner Concierge team.
- As Concierge, you will support and offer excellent concierge services to our guests during their stay.
- You will be responsible for assisting our guests with taxi bookings, reservations, and general enquiries.
- You will be expected to deliver The Londoner standards at all times.
- Current concierge experience within a 5 Star hotel environment within London.
- Local area knowledge.
- Excellent communication skills both verbally and written.
- Hold a valid UK driving license.
- Competitive salary.
- 28 days holiday per annum including bank holidays increasing with long service.
- Complimentary hot meals, salad bar and unlimited beverages provided daily.
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels.
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family and their friends.
- Access to a discount platform for all of the most popular stores and outlets.
- Auto enrolment into our company pension scheme.
- Regular social events across all hotels.
- Annual company recognition events held in January each year.
- Wellbeing champions across all of our hotels.
- Access to our company doctor for medical appointments and occupational health support.
- Access for all hosts to our online learning platform Edwardian Academy.
- Opportunities for promotion and a wide range of training programmes to support your development.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Concierge in London employer: Graduate Programs
At The Londoner, we pride ourselves on being a Great Place to Work, offering a vibrant and supportive culture that prioritises the wellbeing and development of our team members. As a Concierge in our 5 Star Luxury Hotel located in the heart of Leicester Square, you will enjoy competitive benefits, opportunities for career advancement, and a chance to be part of London's first 'Super Boutique' hotel, where your unique talents will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even chat with folks at other hotels. You never know who might have the inside scoop on job openings at The Londoner!
✨Tip Number 2
Show off your local knowledge! As a Concierge, knowing the ins and outs of London is key. Brush up on your favourite spots, hidden gems, and must-visit attractions. When you chat with us, let that passion shine through!
✨Tip Number 3
Practice your communication skills! Whether it’s chatting with guests or colleagues, being clear and friendly is essential. Try role-playing different scenarios with friends to get comfortable with various guest requests.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining The Londoner family. Don’t miss out on this amazing opportunity!
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see who you are beyond your experience. A touch of charm and warmth can go a long way in the hospitality industry.
Tailor Your Application:Make sure to customise your application for The Londoner. Highlight your concierge experience and local knowledge, and connect it to how you can enhance our guests' experiences. We love seeing how you fit into our vision!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your skills and qualifications at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at The Londoner. We can’t wait to hear from you!
How to prepare for a job interview at Graduate Programs
✨Know Your Stuff
Before the interview, brush up on your knowledge of The Londoner and its unique offerings. Familiarise yourself with the local area, popular attractions, and any recent news about the hotel. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Concierge, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could face in the role, like handling guest inquiries or making reservations, to demonstrate your skills.
✨Highlight Your Experience
Be ready to discuss your previous concierge experience in detail. Share specific examples of how you've gone above and beyond for guests in the past. This will help the interviewers see how you can contribute to maintaining The Londoner’s high standards.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team culture, opportunities for growth, or how the hotel maintains its 5-star status. It shows you're engaged and serious about the role.
