Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Front of House Manager in creating unforgettable guest experiences and empowering your team.
- Company: Join a vibrant hotel with a passion for hospitality and excellence.
- Benefits: Enjoy discounts, cashback offers, and a complimentary meal on duty.
- Why this job: Be a key player in shaping memorable moments for guests while developing your leadership skills.
- Qualifications: 2-3 years in a leadership role within hotels and a passion for service.
- Other info: Dynamic environment with opportunities for professional growth and team events.
The predicted salary is between 30000 - 42000 £ per year.
RESPONSIBILITIES
- Support the Front of House Manager in overseeing the front-of-house operation to ensure guests receive a memorable experience.
- Training, empowering, and inspiring the team to be inspiring in their service standards.
- Responsible for onboarding new team members, creating a culture of continuous professional development, empowering them to deliver and be the best.
- Hold the 2, 6, and 11-week probation review meetings for all new starters.
- Ensuring all SOPs are in place and met with consistency to the brand standards.
- Constantly think about how to improve the way we do things to create an even better guest experience.
- Take ownership of guest complaints, empowered to make decisions whilst dealing with guests and expected to take full ownership of feedback to ensure every guest leaves the hotel happy.
- Develop and empower the team to manage guest recovery.
- Monitor standards and performance of Team Members with an emphasis on training and feedback.
- Ensure the front of house is kept clean and tidy, presenting it with the appropriate material, tools, and technology.
- Ensure good communication within the team and across all relevant departments of the hotel.
- In the absence of the Front of House Manager, prepare rotas to meet business needs.
- Assist the Front of House Manager with managing Health and Safety for the department, attending monthly Health and Safety / Operational Meetings where required.
- Conduct Duty Management shifts within the hotel.
WHAT WE ARE LOOKING FOR FROM YOU
- A passion for hospitality – you are all about creating memorable experiences for others no matter what time of day.
- 2 – 3 years’ experience in a leadership role within hotels.
- Confident knowledge of the OnQ PMS.
- Ability to cope well under pressure and handle crisis situations.
- Drive a high-performance culture, setting clear expectations, empowering your team, and holding them accountable.
- Be a critical, strategic thinker with the ability to challenge the way things are done to drive continuous improvement.
- Be a great role model, inspiring your team to strive for excellence.
- Ability to communicate effectively in English, both verbally and in writing.
THE PERKS
- Company discount on rooms.
- Generous recommend a friend scheme.
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
- Access to a 24/7 Employee Assistance Program.
- Discounts on hotel food & beverage.
- Recognition incentives.
- Team Member events.
- Complimentary meal on duty in the Team Member canteen.
- Parking for mopeds, scooters, and bicycles.
Assistant Front Office Manager in Oxford employer: Graduate Hotels
Contact Detail:
Graduate Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Front Office Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Think about how your experience aligns with their values, especially around creating memorable guest experiences. We want to see you shine, so practice answering common interview questions and be ready to share examples of your leadership skills.
✨Tip Number 3
Showcase your passion for hospitality during interviews. Talk about specific instances where you've gone above and beyond to ensure guests leave happy. Remember, we’re all about creating memorable experiences, so let that enthusiasm shine through!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great opportunity to reiterate your excitement about the role and how you can contribute to the team.
We think you need these skills to ace Assistant Front Office Manager in Oxford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for creating memorable experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to make guests feel special.
Highlight Your Leadership Experience: We want to see your leadership skills in action! Make sure to detail your experience in managing teams, training new members, and how you’ve empowered others to excel in their roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see how you fit the role of Assistant Front Office Manager.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Graduate Hotels
✨Know Your Stuff
Make sure you’re familiar with the hotel’s brand standards and service expectations. Research the company’s values and think about how your experience aligns with their mission. This will help you demonstrate your passion for hospitality during the interview.
✨Showcase Your Leadership Skills
Prepare examples from your past roles where you’ve successfully trained or empowered a team. Highlight specific situations where you’ve handled guest complaints or improved service standards. This will show that you can drive a high-performance culture.
✨Think on Your Feet
Be ready to discuss how you cope under pressure and handle crisis situations. You might be asked situational questions, so practice articulating your thought process in challenging scenarios. This will showcase your critical thinking and strategic approach.
✨Communicate Clearly
Effective communication is key in this role. Practice speaking clearly and confidently about your experiences. Also, prepare to ask insightful questions about the team dynamics and operational challenges, showing your interest in fostering good communication within the team.
