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- Tasks: Provide top-notch technical support and troubleshoot voice trading systems.
- Company: Join a leading firm supporting banks and brokers in London.
- Benefits: Competitive salary, full training, and clear career progression.
- Other info: Diverse and inclusive workplace with flexible working options.
- Why this job: Be part of a dynamic team and work with cutting-edge voice technologies.
- Qualifications: Fluent French speaker with strong problem-solving skills.
The predicted salary is between 40000 - 40000 £ per year.
We're looking for a Voice Support Engineer to join our client supporting banks, hedge funds, and brokers across the City of London.
The Role:
- Providing 1st & 2nd line technical support to clients
- Troubleshooting and resolving technical issues efficiently
- Supporting and monitoring firewall infrastructure (Juniper or similar)
- Working with voice trading systems (dealer boards, turrets, voice recording)
- Collaborating with engineers and assisting with account management
- Delivering excellent customer service via phone and onsite when required
You:
- Fluent French speaker
- Strong communication and problem-solving skills
- Interest in networking & voice technologies
- Knowledge of SIP, Wireshark, IP networking
- Familiarity with trader voice systems (highly desirable)
- Exposure to VMware, Cisco, or firewall technologies is a plus
- CCNA/CVOICE or similar certifications (advantageous)
What you get:
- Full training on trading floor voice systems
- Work with leading financial institutions
- Clear progression opportunities
- Supportive and collaborative environment
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies.
Voice Support Engineer in London employer: Graduate Career Solutions
Contact Detail:
Graduate Career Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voice Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in voice support or related fields. Attend events, join online forums, and don’t be shy about asking for advice or insights.
✨Tip Number 2
Show off your skills! If you’ve got experience with SIP, Wireshark, or any of the tech mentioned in the job description, make sure to highlight that in conversations. Practical examples of how you've solved problems can really impress.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Voice Support Engineer. Think about how you'd troubleshoot issues or explain technical concepts to clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Voice Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Voice Support Engineer role. Highlight your experience with voice trading systems and any relevant technical skills, like SIP or Wireshark. We want to see how your background fits with what we're looking for!
Show Off Your Communication Skills: Since this role involves providing excellent customer service, don’t forget to showcase your strong communication skills in your application. Use examples that demonstrate how you've effectively resolved issues or supported clients in the past.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforwardness! Make sure to express your enthusiasm for the role and why you think you'd be a great fit for our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to process your application more efficiently. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Graduate Career Solutions
✨Know Your Tech
Brush up on your knowledge of SIP, Wireshark, and IP networking. Make sure you can discuss how these technologies work and how they apply to voice trading systems. Being able to talk confidently about your technical skills will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically and resolve problems efficiently.
✨Practice Your Communication
Since you'll be providing support to clients, strong communication skills are key. Practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your response to real-world situations. Think about how you would handle a client issue or a technical failure. Showing that you can remain calm under pressure and deliver excellent customer service will set you apart.