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- Tasks: As a Reservations Agent, you'll manage bookings and provide excellent customer service.
- Company: Graduate Hotels is a vibrant collection inspired by university towns, offering unique hospitality experiences.
- Benefits: Enjoy flexible working hours, employee discounts, and a fun team environment.
- Why this job: Join a passionate team in a stunning location, making memorable experiences for guests.
- Qualifications: No prior experience needed; just bring your enthusiasm and a love for hospitality!
- Other info: Work in a historic setting right by the River Cam, perfect for students and recent grads.
The predicted salary is between 28800 - 43200 £ per year.
Graduate Hotels is seeking a Reservations Agent to join Graduate by Hilton Cambridge and its brilliant team of hospitality enthusiasts!
The 148-bedroom Graduate by Hilton Cambridge hotel is part of the Graduate Hotels collection inspired by the prestigious University of Cambridge and its surrounding town. Set right on the River Cam, in the heart of Cambridge's historic centre.
Reservations Agent employer: Graduate Cambridge
Contact Detail:
Graduate Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the Graduate Hotels brand and its unique offerings. Understanding their ethos and what sets them apart will help you demonstrate your passion for hospitality during any interactions.
✨Tip Number 2
Network with current or former employees of Graduate by Hilton Cambridge. They can provide valuable insights into the company culture and expectations, which can give you an edge in conversations.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. As a Reservations Agent, showcasing your ability to handle inquiries and resolve issues effectively will be crucial.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry. Being knowledgeable about current practices and technologies can impress your interviewers and show your commitment to the field.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Reservations Agent. Highlight your customer service skills and any relevant experience in hospitality or reservations systems.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the role at Graduate Hotels. Emphasise any previous roles in hospitality, customer service, or administrative positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your enthusiasm for working at Graduate by Hilton Cambridge. Mention specific reasons why you want to join their team and how you can contribute.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Graduate Cambridge
✨Know the Hotel and Its Values
Before your interview, take some time to research Graduate by Hilton Cambridge. Understand its history, values, and what makes it unique. This will show your genuine interest in the role and help you connect with the interviewers.
✨Demonstrate Your Customer Service Skills
As a Reservations Agent, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled difficult situations or went above and beyond for customers.
✨Familiarise Yourself with Reservation Systems
If you have experience with reservation systems or software, make sure to mention it during the interview. If not, do a bit of research on common systems used in the hospitality industry. Showing that you're tech-savvy can give you an edge.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team, the hotel's culture, and growth opportunities. This not only shows your enthusiasm but also helps you determine if this is the right fit for you.
