At a Glance
- Tasks: Lead AI projects to enhance customer service and drive measurable results.
- Company: Gradient Labs, a dynamic startup reshaping customer operations with AI.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a transformative journey in AI-powered business operations.
- Why this job: Join a passionate team tackling exciting challenges in AI technology.
- Qualifications: Experience in tech delivery, project management, and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
At Gradient Labs, we’re on a mission to make exceptional customer service the norm. Founded in 2023, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest, high-stakes customer support queries safely and effectively, all while giving them the visibility and control they need to trust the outcomes. We’re a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. We work in a hybrid model from our London office, a short walk from Liverpool Street Station, where we collaborate and connect 2-3 days a week. If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we’d love to hear from you.
How you’ll make an impact
- As an AI Delivery Lead, you’ll be responsible for helping enterprise customers achieve real, measurable results through automation.
- You’ll scope and lead end-to-end projects that embed our platform deeply into their operations and drive strategic outcomes that matter.
- Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome.
- Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy the solution.
- Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates.
- Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT).
- Serve as the primary technical interface for customers during pre-sales, assisting with POCs, legal/security due diligence, and managing the seamless transition from trial to implementation.
- Collaborate closely with internal AI, Engineering, and Sales teams, acting as the 'voice of the customer' to provide strategic feedback that shapes the product roadmap.
- Establish scalable, high-quality onboarding and implementation processes that set all customers up for long-term success.
- Manage project risks and governance related to AI deployment, ensuring all solutions meet compliance, security, and responsible AI standards.
What you’ll bring
- Proven Tech Delivery: Experience in forward-deployed, customer-facing roles at high-growth tech companies.
- Results-Driven Ownership: Proven ability to own and deliver complex, multi-stakeholder projects end-to-end.
- Structured Adaptability: Thrives in ambiguity, proactively creating structure and driving clarity where none exists.
- Technical Acumen: Strong grasp of technical fundamentals (APIs, integrations) and the ability to collaborate effectively with engineering teams.
- Data Analysis: Comfortable using analytical tools (e.g., Omni, BigQuery…) to surface insights and guide decisions.
- Clear Communication: Communicates clearly and confidently across all audiences, internal and external, including technical teams and senior leadership.
- Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value.
- Pragmatic Problem Solver: Entrepreneurial mindset used to find creative, pragmatic solutions balancing goals with feasibility.
Why join Gradient Labs?
This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation. You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.
Senior Agent Product Manager employer: Gradient Labs
At Gradient Labs, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to make a real impact in the world of AI-driven customer service. Located in the heart of London, our hybrid work model promotes collaboration and flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career. Join us to be part of a passionate team dedicated to reshaping the future of customer operations with cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Agent Product Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Gradient Labs!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Gradient Labs would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Gradient Labs through your school's career services!
We think you need these skills to ace Senior Agent Product Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Agent Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Agent Product Manager position at Gradient Labs. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Gradient Labs
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
