At a Glance
- Tasks: Lead product development and shape the future of AI in customer operations.
- Company: Join Gradient Labs, a pioneering AI platform for financial services.
- Benefits: Competitive salary, equity options, private health insurance, and 25+ days holiday.
- Other info: Flexible working options and a dynamic team environment.
- Why this job: Be at the forefront of AI innovation and tackle exciting challenges.
- Qualifications: Experience with ambiguous problems and strong communication skills.
The predicted salary is between 59400 - 72600 £ per year.
Gradient Labs is building the AI customer operations platform for financial services. Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome.
If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.
How you'll make an impact
This is a true 0-1 role where you’ll own product across the full experience. You’ll partner directly with our Head of Product as Gradient's first dedicated PM hire, with real scope to shape the roadmap and vision. You’ll be translating ambiguous, technically complex problems into clear, shippable priorities. You’ll partner closely with engineers to understand trade-offs across surfaces and make well-reasoned product calls, not just manage a backlog. You’ll bring structure to problems that are still being figured out, in the spirit of a "special projects" remit - you'll be thrown at the hardest, least-defined parts of the business. You’ll set and hold a high bar for what "great" looks like, we want someone who will be raising the product bar and pushing the team past "good enough" on every release.
What you'll bring
- A track record of taking on ambiguous, 0-1 problems and driving them to a shipped outcome.
- Genuine technical curiosity and comfort reasoning about how an AI agent workflow actually works.
- Evidence of fast progression - we’re open to someone earlier in their Product journey if they have a proven pattern of being thrown into unfamiliar territory and figuring it out quickly.
- An unrealistically high personal bar for what "great" looks like, and a track record of pushing past what's merely reasonable.
- Strong communication skills - you can explain your reasoning, adapt to different types of problems, and bring people along with you.
Why join Gradient Labs?
This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation. You'll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that's driven to build something groundbreaking.
Benefits & Logistics
- We’re still at early stages of building out our compensation bandings, whilst we continue to shape this, we’re open to chatting with people who have a range of salary requirements.
- Our compensation package has two key components - base salary & meaningful equity.
- Private medical & dental insurance.
- 25 days holiday + bank holidays (or bank holiday opt out for 32 days holiday).
- Team socials and offsites.
- Flexible working - we have an office in central London and a hybrid working approach. This role is open to London based or remote in the UK folks (ideally you'd be able to come into the office once per week).
The Interview Process
- 30 mins Talent Screen with our Founding People & Talent.
- 1 hour Project Walkthrough with our Head of Product.
- 2 hour final stage with a Case Study and a Leadership/Behavioural interview.
Product Manager employer: Gradient Labs
At Gradient Labs, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our team is composed of talented individuals from leading tech companies, providing ample opportunities for professional growth and the chance to work on cutting-edge AI technology that directly impacts customer operations in financial services. With flexible working arrangements, competitive compensation packages, and a commitment to employee well-being, we create an environment where every team member can thrive and contribute to groundbreaking solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Gradient Labs!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Gradient Labs would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Gradient Labs through your school's career services!
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager position at Gradient Labs. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Gradient Labs
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
