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For Companies At a Glance
- Tasks: Design and prototype user interfaces for an innovative AI-powered customer support product.
- Company: Gradient Labs is a dynamic startup revolutionising customer service with AI technology.
- Benefits: Enjoy flexible remote work, competitive salary, equity ownership, and 25 paid holidays.
- Why this job: Join a passionate team to shape the future of customer support and make a real impact.
- Qualifications: Strong design portfolio, proficiency in Figma, and experience in user research and testing required.
- Other info: Opportunity to collaborate in London once a week and engage in fun team socials.
The predicted salary is between 28800 - 46200 £ per year.
Join to apply for the Product Designer role at Gradient Labs
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At Gradient Labs, we’re on a mission to make exceptional customer service the norm.
Founded in 2023 by a team of technical leaders from Monzo Bank, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle the trickiest, high-stakes customer support queries safely and effectively, all while giving companies the visibility and control they need to trust the outcomes.
We’re a hybrid team: we work remotely, but love getting together in London once or twice a week to collaborate, catch up, and have occasionally been known to become overly competitive during socials (think arcade games or axe throwing ).
If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer service, we’d love to hear from you.
The Opportunity
As a Product Designer at Gradient Labs, you will play a pivotal role in shaping the future of our product and the customer support industry as a whole. You will be responsible for reimagining the UX and UI in a world where most customer support work is done by an autonomous agent, and humans focus on refining the system through quality assurance or knowledge management rather than replying to individual conversations.
This is a rare and exciting opportunity to join an ambitious and well funded startup at an early stage, with the potential for significant equity ownership and the chance to make a lasting impact.
As a product designer, you will…
- Be a key member of the product & tech team from day one, collaborating closely our Founding Designer, Michelle.
- Design and prototype intuitive and innovative user interfaces for our product, with a focus on creating meaningful interactions between autonomous agents and human teams
- Conduct user research to understand the needs and pain points of our target customers, and use these insights to inform your design decisions
- Work closely with our engineers to ensure the successful implementation of your prototypes, and iterate based on user feedback and testing
- Define and monitoring the key UX metrics
- Establish and maintain a cohesive visual identity for Gradient Labs across all touch points, including our website, marketing materials, and platform
We’re looking for someone who…
- Has a strong design portfolio that highlights your ability to solve complex problems through elegant, user centred solutions
- Is proficient in design tools like Figma and can bring ideas to life quickly
- Has conducted user research, usability testing, and data-driven design
- Has a strong attention to detail and desire to build beautiful products
- Has excellent communication and collaboration skills, with the ability to work effectively with technical and non technical team members
- Has a growth mindset and a passion for continuous learning and improvement
- Bonus: If you have experience in designing AI-powered products
What We Offer…
- The opportunity to join a rapidly growing startup and make a meaningful impact on the future of customer support
- Competitive salary and significant equity ownership, commensurate with your experience and skills
- A supportive and collaborative work environment, with a focus on personal growth and development
- Flexible work arrangements, we work remotely by default but try to meet at least once weekly in central London
- 25 paid holidays plus 20 optional days of unpaid holidays per year
If you\’re a designer excited about the prospect of shaping the future of customer support and ready to take on the challenge of redefining an industry, we want to hear from you. Apply now and join us on our mission.
Questions
What is the salary?
The final compensation will depend on the relevant skills and experience of the candidate but generally we pay within top 10% of comparable roles at seed stage startups.
Where is this role based?
Ideally, we\’re looking for someone who can come into the London office (close to Liverpool Street Station) at least once a week. However, we\’re open to remote work across the UK if you\’re able to join the team in person in London once a quarter.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Design, Art/Creative, and Information Technology
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Industries
Technology, Information and Internet
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Product Designer employer: Gradient Labs
Contact Detail:
Gradient Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Designer
✨Tip Number 1
Familiarise yourself with Gradient Labs' mission and values. Understanding their focus on AI-powered customer service will help you align your design philosophy with their goals, making you a more appealing candidate.
✨Tip Number 2
Showcase your experience with user research and usability testing in your discussions. Being able to articulate how you've used these methods to inform your design decisions will demonstrate your ability to create user-centred solutions.
✨Tip Number 3
Prepare to discuss your design process in detail. Be ready to explain how you collaborate with engineers and other team members to bring your prototypes to life, as this role requires strong communication and teamwork skills.
✨Tip Number 4
If you have experience designing AI-powered products, make sure to highlight it during your conversations. This is a bonus for the role, and demonstrating your familiarity with AI in design can set you apart from other candidates.
We think you need these skills to ace Product Designer
Some tips for your application 🫡
Tailor Your Portfolio: Make sure your design portfolio showcases projects that highlight your ability to solve complex problems with user-centred solutions. Include case studies that demonstrate your design process, from research to final implementation.
Highlight Relevant Skills: In your CV and cover letter, emphasise your proficiency in design tools like Figma, as well as your experience with user research and usability testing. Mention any specific projects where you designed AI-powered products, if applicable.
Showcase Collaboration Experience: Since the role involves working closely with engineers and other team members, include examples of past collaborations in your application. Highlight your communication skills and how you've successfully worked with both technical and non-technical colleagues.
Express Your Passion for Growth: Convey your growth mindset and enthusiasm for continuous learning in your application. Share any relevant courses, workshops, or self-directed learning experiences that demonstrate your commitment to improving your design skills.
How to prepare for a job interview at Gradient Labs
✨Showcase Your Design Portfolio
Make sure to bring a strong design portfolio that highlights your ability to solve complex problems with user-centred solutions. Be prepared to discuss specific projects and the thought process behind your designs.
✨Demonstrate User Research Skills
Since user research is crucial for this role, be ready to talk about your experience conducting user research and usability testing. Share insights from past projects and how they influenced your design decisions.
✨Familiarise Yourself with AI Products
Given the focus on AI-powered customer support, it’s beneficial to have some knowledge or experience in designing AI products. Brush up on relevant concepts and be prepared to discuss how you would approach designing for an AI-driven environment.
✨Emphasise Collaboration and Communication
Highlight your excellent communication and collaboration skills. Be ready to provide examples of how you've worked effectively with both technical and non-technical team members in the past.
