Operations Generalist

At Gradient Labs, we are building one AI agent for your entire support operation. Founded in 2023, we have quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent solves support problems end to end from frontline queries to proactive outreach and back-office operations with the quality and regulatory rigour that leading financial institutions trust. We are a small but mighty team of builders from leading companies like Monzo, Revolut, Braze and Google. As we scale from Series A to our next stage, we need someone to help us build out the operational foundations that will support our growth.

How you will make an impact in this role:

• This role will be the backbone ensuring Gradient Labs runs smoothly behind the scenes. You will work directly with the Head of Operations and touch every part of the business - from vendor management and compliance to RevOps and strategic projects.
• Own day-to-day operations execution: Some examples include processing and managing invoices, vendor relationships and contracts, maintaining and writing compliance documentation (SOC2/Vanta, subprocessor updates), and supporting new joiner onboarding and team offsite planning.
• Drive strategic projects and process improvements: Take ownership of initiatives like RevOps commission tracking and tooling, R&D tax credit claim preparation and supplier ops onboarding process.
• Build systems, culture and documentation that reduce friction as we scale.
• Be the detail guardian and cross-functional partner: Ensure accuracy in everything from commission calculations to contracts. Work with accountants, legal, customers, sales and leadership to keep operations running smoothly - catching errors before they become issues and maintaining the diligence required when every number and document matters.

You will enjoy this role if:

• You have operations experience at a high-growth startup or scale-up where you had to get things done without a lot of support and you enjoyed figuring it out. Bonus if you have worked on areas like RevOps, compliance frameworks (SOC2), supplier ops, or as a generalist at a UK startup going global with multiple entities and customers.
• You are detail-obsessed, for real - you do not miss a grammar mistake and you triple-check your numbers before hitting send.
• You enjoy problem-solving with different stakeholders across a wide variety of topics. It might be streamlining our onboarding process, creating or updating a Notion page to fill a knowledge gap or anticipating that legal review needs doing for customer contracts to avoid future blockers. You spot friction and fix it.
• You are process-minded with systems thinking. You naturally see how things connect or get feedback from the team and look for ways to automate or streamline.
• You are comfortable with context-switching. You do not want to specialise immediately and actually thrive when things change up often.
• You like being hands-on but also thinking strategically about what matters next.
• You like being around motivated people in the office and collaborating in person. We are in the office 2 days/week and value face-to-face collaboration.

Why join Gradient Labs?

This is a rare opportunity to see how a high-growth AI startup works from the inside out. You will collaborate directly with founders, gain exposure to every function, and see firsthand how operational decisions enable or constrain growth - giving you real influence on how we scale. As we grow, your role will evolve with the company. You will build the systems and processes that support our next 50 hires, and have the chance to specialise in areas that match your interests whether that is RevOps, vendor/compliance operations, or another business area.