Brand Designer

Full-Time No home office possible

Overview

At Gradient Labs were on a mission to make exceptional customer service the norm.

Founded in 2023 weve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest high-stakes customer support queries safely and effectively all while giving them the visibility and control they need to trust the outcomes.

Were a small but mighty team of builders from leading companies like Monzo Pleo Braze and Revolut. Our headquarters are in London but were actively hiring in NYC as well. This role can be based in either location.

If youre excited to join an ambitious team and help shape the future of customer operations wed love to hear from you.

Responsibilities

As our Brand Designer you will differentiate Gradient Labs with our visual identity. Use our established brand but dont be afraid to push beyond it. Our product is better than our competitors so our branding needs to be better than theirs too. However it also needs to be different .
Own design for our website event branding social media digital ads OOH sales decks presentations and physical goods.
Work directly in Framer to design and update our website. Havent used it No worries – its intuitive and similar to Figma so well expect you to dive in and learn quickly.
Translate creative concepts into cohesive high-quality work that feels unmistakably us.
Flex into product design when needed (likewise our product designers will support you when needed)
Deliver high-visibility work that balances creative flair with pixel-perfect execution.
Keep our design files and asset libraries organized so we can move fast without losing track of quality.

Qualifications

You have at least 5 years experience in an agency or in-house environment.
Exceptional craft. You obsess over quality and details and it shows in everything you create.
You have a strong portfolio showcasing your ability to execute campaigns across a wide range of digital mediums and physical touchpoints (ie billboards swag posters)
You can design with performance in mind and thrive in fast-paced test-and-learn environments.
You have strong command of Figma and Adobe Creative Cloud (Photoshop Illustrator After Effects Premiere Pro).
Youre actively experimenting with AI tools to enhance your workflows but you have the taste to distinguish signal from noise.
A bias for action. You dont wait for permission to make something great.
Ability to meet deadlines in a fast paced environment.
Experience in B2B tech startups or AI companies is a plus. Youre drawn to innovation and building brands in fast-paced technical environments.
Motion / animation skills would be lovely but arent required.

Why join Gradient Labs

This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years every company will need to embrace AI-powered operations to stay competitive and this role puts you right in the middle of that transformation.

Youll tackle challenging and new problems work with some of the most exciting brands across different industries and be surrounded by a passionate smart team thats driven to build something groundbreaking.

Key Skills

Digital Marketing,Marketing,Management Experience,Profit & Loss,Analysis Skills,Microsoft Powerpoint,Market Research,Project Management,Product Management,P&L Management,Product Development,Branding