At a Glance
- Tasks: Lead AI integration projects for enterprise customers and drive measurable results.
- Company: Gradient Labs, a cutting-edge AI platform for financial services.
- Benefits: Join a passionate team with opportunities for growth and innovation.
- Other info: Be part of a dynamic team tackling exciting challenges in AI.
- Why this job: Shape the future of customer operations with groundbreaking AI technology.
- Qualifications: Experience in tech delivery, project management, and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
At Gradient Labs, we're building the AI customer operations platform for financial services. Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose‑built for financial services, to eliminate manual work across customer support and back‑office operations. Together, they give product and operations teams the visibility and control to trust every outcome. We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.
How you’ll make an impact:
- As an Agent Product Manager, you’ll be responsible for helping enterprise customers achieve real, measurable results through automation.
- You’ll scope and lead end‑to‑end projects that embed our platform deeply into their operations and drive strategic outcomes that matter.
- Own the end‑to‑end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high‑quality outcome.
- Conduct deep‑dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy the solution.
- Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end‑user resolution rates.
- Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT).
- Serve as the primary technical interface for customers during pre‑sales, assisting with POCs, legal/security due diligence, and managing the seamless transition from trial to implementation.
- Collaborate closely with internal AI, Engineering, and Sales teams, acting as the 'voice of the customer' to provide strategic feedback that shapes the product roadmap.
- Establish scalable, high‑quality onboarding and implementation processes that set all customers up for long‑term success.
- Manage project risks and governance related to AI deployment, ensuring all solutions meet compliance, security, and responsible AI standards.
What you’ll bring:
- Proven Tech Delivery: Experience in forward‑deployed, customer‑facing roles at high‑growth tech companies.
- Results‑Driven Ownership: Proven ability to own and deliver complex, multi‑stakeholder projects end‑to‑end.
- Structured Adaptability: Thrives in ambiguity, proactively creating structure and driving clarity where none exists.
- Technical Acumen: Strong grasp of technical fundamentals (APIs, integrations) and the ability to collaborate effectively with engineering teams.
- Data Analysis: Comfortable using analytical tools (e.g., Omni, BigQuery…) to surface insights and guide decisions.
- Clear Communication: Communicates clearly and confidently across all audiences, internal and external, including technical teams and senior leadership.
- Customer‑Centric: Deeply customer‑obsessed, driven by delivering real, measurable business outcomes and value.
- Pragmatic Problem‑Solver: Entrepreneurial mindset used to find creative, pragmatic solutions balancing goals with feasibility.
Why join Gradient Labs? This is a unique chance to be part of a team working with cutting‑edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI‑powered operations to stay competitive, and this role puts you right in the middle of that transformation. You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Agent Product Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Gradient Labs Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Agent Product Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Gradient Labs Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Gradient Labs Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Gradient Labs Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Gradient Labs Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Gradient Labs Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Gradient Labs Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
