At a Glance
- Tasks: Support the delivery of our AI platform and ensure customer success.
- Company: Gradient Labs, a pioneering tech startup in AI for financial services.
- Benefits: Join a passionate team and work with cutting-edge technology.
- Other info: Dynamic environment with opportunities to tackle challenging problems.
- Why this job: Be at the forefront of AI transformation in customer operations.
- Qualifications: Early-career experience in project coordination and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Gradient Labs, we’re building an AI agent to redefine customer experience and operational efficiency in the financial services sector. Founded in 2023, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our powerful AI agent is unique: it’s the only AI operations agent built specifically for financial services, handling even the trickiest, high-stakes customer queries safely and effectively. Crucially, it serves as one unified agent across the entirety of your customer operations, giving businesses the comprehensive visibility and control they need to trust all outcomes. We’re a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations and experience, we’d love to hear from you.
How you’ll make an impact
- As an AI Delivery Associate, you'll support the end-to-end delivery of our AI platform into customer environments.
- Working closely with our AI Delivery Lead and internal teams, you'll help ensure customers get up and running quickly and continue to see measurable value over time.
- Support project delivery across onboarding and implementation, keeping timelines on track and flagging risks early.
- Assist with discovery work to capture customer requirements, workflows, and operational context needed for a successful deployment.
- Help configure and optimise our AI agent for specific customer use cases, working from established playbooks and guidelines.
- Monitor performance data to identify trends, flag issues, and surface improvement opportunities for review with the Delivery Lead.
- Coordinate activity across internal teams (AI, Engineering, Customer Success) to keep projects moving and stakeholders informed.
- Maintain accurate project documentation, including status updates, action logs, and handover notes.
- Contribute to building and improving internal delivery processes, templates, and onboarding materials.
- Support compliance and governance tasks related to AI deployment, such as collecting information for security reviews and due diligence requests.
What you’ll bring
- Early-career delivery experience: Some experience in a project coordination, implementation, or customer-facing operations role, ideally at a tech company.
- Organised and dependable: You keep track of moving parts, follow through on actions, and communicate proactively when things shift.
- Comfortable with ambiguity: You can work without a fully defined playbook and use good judgement to move things forward.
- Technically curious: You don't need to be an engineer, but you're comfortable learning how APIs and integrations work and can hold a sensible conversation with technical teams.
- Data-literate: Happy working with dashboards and spreadsheets to track performance and spot patterns.
- Clear communicator: You write and speak clearly, and can tailor your communication to different audiences.
- Customer-aware: You understand that how we show up with customers matters and you take that seriously.
Why join Gradient Labs?
This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation. You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.
AI Delivery Associate employer: Gradient Labs Limited
At Gradient Labs, we pride ourselves on being an innovative employer that fosters a collaborative and dynamic work culture. As an AI Delivery Associate, you'll have the opportunity to work with cutting-edge technology in a rapidly evolving sector, while benefiting from a supportive environment that encourages professional growth and development. Join our passionate team and play a pivotal role in shaping the future of customer operations, all while enjoying the unique advantages of being part of a small but mighty company at the forefront of AI in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land AI Delivery Associate
✨Get Involved with Campus Finance Societies
Join your university's finance or investment society — they're a goldmine for networking, guest lectures, and career fairs. These societies often host employers looking for entry-level talent like you, so get involved and make yourself known!
✨Attend Industry Workshops and Webinars
Look for workshops and webinars focused on banking and financial services. These events not only boost your knowledge but also let you connect with industry professionals who could help you land that entry-level role at places like Gradient Labs Limited.
✨Leverage LinkedIn for Informational Interviews
Take advantage of LinkedIn to reach out to professionals working in banking, especially those who've started in entry-level positions. Politely ask for a quick chat about their experience and any advice they might have on breaking into the field.
✨Apply Directly through Company Websites
Don't just rely on job boards. Head directly to Gradient Labs Limited's careers page and look for their entry-level openings. They might have opportunities that aren’t advertised widely, so keep checking back for new listings!
We think you need these skills to ace AI Delivery Associate
Some tips for your application 🫡
Splash Your Skills on Your CV:In the banking and financial services realm, it's all about numbers and analysis. Make sure to highlight any relevant coursework, internships, or projects where you've used skills like financial modelling, data analysis, or risk assessment. Show us you can crunch those numbers!
Educational Achievements Matter:For an entry-level role, your grades and academic accomplishments are key. If you have any certifications, like CFA Level 1 or something similar, don’t forget to include them. We love seeing ambition and commitment to the industry, so flaunt those achievements!
Craft a Personal Touch in Your Cover Letter:Your cover letter is your chance to show us your enthusiasm for banking and finance! Share why you're passionate about the industry and how your studies or previous experiences have prepared you for this role. We want to see that spark and motivation!
Use the Right Format and Language:In banking, clarity is king. Use a clean, professional format for your CV and cover letter. Make sure to avoid jargon, but don’t shy away from technical terms where appropriate – just keep it all clear and easy to read. Let’s see your professionalism shine through!
How to prepare for a job interview at Gradient Labs Limited
✨Brush Up on Your Financial Knowledge
Since you're diving into the banking and financial services industry, make sure you're up to speed with current market trends and financial concepts. Be prepared to discuss things like interest rates and investment strategies, as you might get some technical questions that gauge your understanding.
✨Show Off Your Analytical Skills
Analytical skills are key in banking, so be ready to showcase how you've used them in your studies or any relevant projects. Prepare to tackle case studies or hypothetical financial scenarios during the interview that require you to analyse data and make informed decisions.
✨Demonstrate Your Team Spirit
As this is an entry-level role, they’ll likely look for how well you can collaborate and fit into their team. Think of examples from group projects or internships where you successfully worked with others. It'll help show that you're keen to learn and grow in a team-oriented environment.
✨Prepare Thoughtful Questions
Approach your interview with curiosity! Prepare insightful questions that reflect your knowledge of the industry, such as asking about the latest technology being implemented in their services. It shows you're genuinely interested in the company's operations and future.
