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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and smooth store operations.
- Company: Join a purpose-driven brand focused on sustainable fashion and comfort.
- Benefits: Enjoy 23 days holiday, generous discounts, and a supportive work culture.
- Why this job: Be part of a new store launch in Bath, making a positive impact daily.
- Qualifications: 2+ years in retail or supervisory roles; passion for sustainability is a must.
- Other info: Weekend availability required initially; great opportunity for growth and team bonding.
The predicted salary is between 24000 - 26000 £ per year.
Location: Bath
Contract: Full-time (35 hrs/week) or Part-time (28 hrs/week)
Salary: £24,000–£26,000 (DOE)
Opening September 2025
About The Company
Our client creates thoughtfully designed clothing for life at home and nearby. Their collections are rooted in comfort, sustainability, and effortless style—crafted in natural fabrics and made to last. With a growing presence across the UK, including their flagship stores and partnerships with leading retailers, they’re proud to be a purpose-driven brand that puts people and the planet first.
The Opportunity
This company are opening a brand-new store in the heart of Bath and are looking for a Store Supervisor to help lead the team. This is a key role for someone who thrives in a customer-first environment, brings energy and organisation to the shop floor, and can confidently step in when the Store Manager is away.
What You’ll Be Doing
- Supporting day-to-day store operations and team coordination
- Delivering exceptional service and styling advice to every customer
- Leading by example in product knowledge, visual merchandising, and store standards
- Assisting with training and mentoring new team members
- Managing customer queries, returns, and feedback with professionalism
- Overseeing opening/closing procedures and supporting stock deliveries
- Ensuring smooth use of till systems, logistics, and store admin
- Acting as a brand ambassador and upholding company values
You will need to work at least 2 weekends a month to start with as at least one Senior Team member is required on Saturdays and/or Sundays every weekend until other staff are settled and fully trained.
What We’re Looking For
- 2+ years’ experience in a premium retail or supervisory role
- A passion for sustainable fashion and customer experience
- Confident communicator with a calm, empathetic approach
- Highly organised with strong attention to detail
- A team player who brings positivity and initiative to every shift
- Comfortable using retail systems and handling operational tasks
Why Join?
- 23 days holiday + bank holidays + your birthday off
- Annual bonus scheme (discretionary)
- Staff uniform and generous discounts (up to 40%)
- Friends & Family discount and sample sales
- Company pension scheme
- Regular team socials and events
- Proud to be a Real Living Wage employer
- Inclusive, supportive, and values-led culture
Store Supervisor employer: GradBay
Contact Detail:
GradBay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Familiarise yourself with the brand's values and sustainability practices. This will not only help you align your answers during the interview but also demonstrate your genuine interest in their mission.
✨Tip Number 2
Prepare to discuss your previous retail experience, especially any supervisory roles. Highlight specific examples where you led a team or improved customer service, as this will show your capability for the Store Supervisor position.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews with friends or family. Focus on conveying your passion for sustainable fashion and how you can enhance the customer experience in the store.
✨Tip Number 4
Research the local Bath area and understand the customer demographic. Being knowledgeable about the community will help you tailor your approach to customer service and show that you're invested in the role.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Store Supervisor position. Tailor your application to highlight relevant experience and skills that align with what the company is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your 2+ years of experience in retail or supervisory roles. Emphasise your passion for sustainable fashion and customer service, and include specific examples of how you've demonstrated these qualities in previous positions.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s values. Mention your ability to lead a team, provide exceptional customer service, and your organisational skills. Make sure to connect your personal values with the company's mission of sustainability.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at GradBay
✨Show Your Passion for Sustainable Fashion
Make sure to express your enthusiasm for sustainable fashion during the interview. Share any personal experiences or knowledge you have about eco-friendly practices in retail, as this aligns with the company's values.
✨Demonstrate Leadership Skills
As a Store Supervisor, you'll need to lead by example. Prepare examples of how you've successfully managed teams or projects in the past, highlighting your ability to motivate and support others.
✨Prepare for Customer Scenarios
Think about common customer queries or complaints you might encounter in a retail environment. Be ready to discuss how you would handle these situations professionally and empathetically, showcasing your customer service skills.
✨Know the Brand Inside Out
Research the company thoroughly before your interview. Familiarise yourself with their product lines, values, and recent news. This will not only help you answer questions but also show your genuine interest in the role.
