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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and smooth store operations.
- Company: Join a purpose-driven brand focused on sustainable fashion and comfort.
- Benefits: Enjoy 23 days holiday, generous discounts, and a supportive work culture.
- Why this job: Be part of a new store launch in Bath, making a positive impact on customers and the planet.
- Qualifications: 2+ years in retail or supervisory roles, with a passion for sustainability and customer experience.
- Other info: Must work at least 2 weekends a month during initial training.
The predicted salary is between 24000 - 26000 £ per year.
Location: Bath
Contract: Full-time (35 hrs/week) or Part-time (28 hrs/week)
Salary: £24,000–£26,000 (DOE)
Opening September 2025
About The Company
Our client creates thoughtfully designed clothing for life at home and nearby. Their collections are rooted in comfort, sustainability, and effortless style—crafted in natural fabrics and made to last. With a growing presence across the UK, including their flagship stores and partnerships with leading retailers, they’re proud to be a purpose-driven brand that puts people and the planet first.
The Opportunity
This company are opening a brand-new store in the heart of Bath and are looking for a Store Supervisor to help lead the team. This is a key role for someone who thrives in a customer-first environment, brings energy and organisation to the shop floor, and can confidently step in when the Store Manager is away.
What You’ll Be Doing
- Supporting day-to-day store operations and team coordination
- Delivering exceptional service and styling advice to every customer
- Leading by example in product knowledge, visual merchandising, and store standards
- Assisting with training and mentoring new team members
- Managing customer queries, returns, and feedback with professionalism
- Overseeing opening/closing procedures and supporting stock deliveries
- Ensuring smooth use of till systems, logistics, and store admin
- Acting as a brand ambassador and upholding company values
You will need to work at least 2 weekends a month to start with as at least one Senior Team member is required on Saturdays and/or Sundays every weekend until other staff are settled and fully trained.
What We’re Looking For
- 2+ years’ experience in a premium retail or supervisory role
- A passion for sustainable fashion and customer experience
- Confident communicator with a calm, empathetic approach
- Highly organised with strong attention to detail
- A team player who brings positivity and initiative to every shift
- Comfortable using retail systems and handling operational tasks
Why Join?
- 23 days holiday + bank holidays + your birthday off
- Annual bonus scheme (discretionary)
- Staff uniform and generous discounts (up to 40%)
- Friends & Family discount and sample sales
- Company pension scheme
- Regular team socials and events
- Proud to be a Real Living Wage employer
- Inclusive, supportive, and values-led culture
Store Supervisor employer: GradBay
Contact Detail:
GradBay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Familiarise yourself with the brand's values and sustainability practices. This will not only help you align your answers during interviews but also demonstrate your genuine interest in their mission.
✨Tip Number 2
Prepare to discuss your previous retail experience, especially any supervisory roles. Highlight specific examples where you led a team or improved customer service, as this will show your capability for the Store Supervisor position.
✨Tip Number 3
Visit the store location in Bath before your interview. Take note of the store layout, product displays, and customer interactions. This will give you valuable insights to discuss during your interview and show your proactive approach.
✨Tip Number 4
Network with current employees or others in the industry who may have insights about the company culture. This can provide you with useful information to tailor your approach and questions during the interview process.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand the company's commitment to sustainability and customer experience. Reflect this understanding in your application to show that you align with their values.
Tailor Your CV: Highlight your relevant experience in retail or supervisory roles, especially focusing on any experience related to sustainable fashion. Use specific examples to demonstrate your skills in customer service and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for sustainable fashion. Mention why you want to work for this company specifically and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Store Supervisor role.
How to prepare for a job interview at GradBay
✨Show Your Passion for Sustainable Fashion
Make sure to express your enthusiasm for sustainable fashion during the interview. Share any personal experiences or knowledge you have about eco-friendly practices in retail, as this aligns with the company's values.
✨Demonstrate Leadership Skills
As a Store Supervisor, you'll need to lead by example. Prepare examples of how you've successfully managed a team or handled challenging situations in previous roles. Highlight your ability to motivate and support others.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face in the role. Be ready to discuss how you would handle customer queries, returns, or complaints, showcasing your calm and empathetic approach.
✨Know the Brand Inside Out
Research the company thoroughly before your interview. Familiarise yourself with their product lines, values, and recent news. This will not only impress the interviewers but also help you articulate how you can contribute to their mission.
