Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support in a stylish retail environment.
- Company: Independent British clothing brand known for everyday luxury and sustainability.
- Benefits: Generous holiday, clothing allowance, staff discounts, and a supportive team culture.
- Why this job: Join a people-first brand and make a real impact on customer experiences.
- Qualifications: Passionate about fashion, great communication skills, and a team player.
- Other info: Enjoy regular team events and a dynamic work atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Retail & Customer Experience Associate – Lifestyle Fashion Brand
Location: Chelsea, London
Real Living Wage Employer | Full-Time
The Company
Our client is an independent British clothing brand that has carved out a strong niche in the everyday luxury space. Known for its clean, natural-fabric collections, the brand designs timeless, easygoing pieces that combine style, comfort, and sustainability. With a growing footprint across physical retail and e-commerce, the brand operates its own stores in London and Bath, trades through select department stores nationwide, and maintains a strong online presence. Now in its sixth year and consistently profitable, the business has shown strong, organic growth year after year.
We're supporting them in hiring a Retail & Customer Experience Associate to join their close-knit in-store team. This role is ideal for someone who loves fashion, understands great customer service, and wants to work in a people-first environment with real values.
The Role
The successful candidate will become a trusted brand ambassador, helping customers feel welcomed and supported—whether they're shopping in person, online, or over the phone. This is a hands-on role that blends sales, service, merchandising, and operational support.
Key Responsibilities:
- Deliver consistently warm, helpful service in-store and via phone/email
- Build strong knowledge of the brand, fabrics, fits, and seasonal collections
- Provide honest, confident style advice tailored to individual customers
- Manage purchases, returns, and deliveries professionally
- Support visual merchandising and stock replenishment
- Use in-store systems confidently (till, stock, logistics, website interface)
- Communicate valuable customer feedback to head office teams
- Help maintain a clean, safe, and inspiring store environment
- Follow health and safety protocols
Candidate Profile:
- Friendly, approachable, and confident communicator
- Passionate about customer experience and retail
- Reliable team player with attention to detail
- Quick to learn and comfortable using tech tools
- Genuinely interested in fashion and style
- Calm under pressure and solutions-focused
Employee Benefits:
- 23 days holiday + 8 bank holidays + your birthday off
- Discretionary annual bonus
- Clothing allowance and seasonal wardrobe
- 40% staff discount + Friends & Family discount + access to sample sales
- Company pension scheme
- Real Living Wage employer
- Supportive, people-first team culture
- Regular team events and socials
If you're looking for a people-focused retail role with a brand that truly values its team and customers, this could be a fantastic fit.
Sales Advisor - Luxury/Premium Brands in Slough employer: GradBay
Contact Detail:
GradBay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Luxury/Premium Brands in Slough
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their collections, values, and customer service approach. This will help you stand out during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing different scenarios with friends or family. This will boost your confidence and help you deliver that warm, helpful service they’re looking for.
✨Tip Number 3
Don’t forget to showcase your passion for fashion! Bring examples of how you’ve styled outfits or helped others with their fashion choices. This will demonstrate your genuine interest and knowledge, making you a more appealing candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Sales Advisor - Luxury/Premium Brands in Slough
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share any relevant experiences or interests that connect you to the brand's ethos and style. We want to see how you can embody the brand's values.
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. We’re looking for someone who can deliver warm and helpful service, so share examples of how you've gone above and beyond for customers in the past.
Be Authentic and Personable: Your application should reflect your personality! Use a friendly tone and be genuine about why you want to join our team. We appreciate authenticity and want to know what makes you tick.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our fantastic team.
How to prepare for a job interview at GradBay
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's history, values, and product offerings. Familiarise yourself with their collections and understand what sets them apart in the luxury fashion market. This knowledge will help you speak confidently about the brand and show your genuine interest.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your ability to create a welcoming environment, which is key for this role.
✨Dress the Part
Since this is a fashion-focused role, make sure to dress in a way that reflects the brand's style. Choose an outfit that showcases your personal style while aligning with the brand's aesthetic. This not only shows your understanding of fashion but also your commitment to representing the brand well.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. Inquire about the team culture, opportunities for growth, or how the brand plans to evolve in the future. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
