Sales Support Specialist

The Business: Our client is a UK-based company specialising in web application security. The company is renowned for developing a leading toolkit for web security testing.

The Job: An exciting opportunity to kick-start your sales career by helping a thriving scale-up business to achieve its ambitious growth goals. Should you secure this role, you will be inducted into a Sales Apprenticeship which combines practical work experience with formal training and qualifications allowing you to earn while learning and gain skills in areas like customer service, sales techniques, and business operations.

The Sales Support Specialist will assist the sales team in qualifying opportunities, handling inbound sales inquiries, assisting contractual administration during the procurement process, and supporting various administrative tasks to ensure the smooth operation of the sales department. The intention is that this role will expand and develop into a direct sales executive role, supporting our SMB customer deals. This is not a cold-calling role.

• Opportunity Qualification: Qualify sales opportunities by assessing customer needs and requirements. Identify and prioritise high-potential leads to ensure efficient use of sales resources.
• Inbound Sales Enquiries: Handle inbound sales enquiries promptly and professionally. Provide accurate information about products and services to prospective customers. Generate customer quotes.
• Customer Research: Conduct thorough research on potential customers to identify key decision-makers and relevant business information. Maintain an up-to-date database of customer information and sales leads.
• Enquiry Triage: Triage incoming enquiries to determine the appropriate course of action. Assign enquiries to the relevant sales team members or departments as needed.
• Email and Enquiry Response: Respond to emails and customer enquiries in a timely and professional manner. Provide follow-up support to ensure customer satisfaction and address any additional questions or concerns.
• Administrative Support: Assist with various administrative tasks to support the sales department, including preparing reports, maintaining records, and managing sales documentation. Support the completion of customer procurement forms. Perform ad hoc tasks as required to facilitate the smooth operation of the sales team.

Candidate Requirements: You are a recent graduate with a keen interest in technology and sales. You have strong organisation and prioritisation skills. You have excellent communication skills, both written and verbal. You are proactive, always on the lookout for how processes can be improved. You are detail focused - accuracy is important to you.

Desired Skills and Qualifications: Degree level education. Passion for learning. Previous experience in a customer-facing role is desirable. Previous experience using Salesforce or other CRMs in general is desirable.

Why Join Us? We are a passionate group of people from a diverse range of backgrounds who work together to produce amazing outcomes for our customers and our colleagues. Our culture is our most important superpower, and our biggest differentiator as an organisation. We give everyone the chance to drive their own professional and personal development whilst getting all the support they need from their Team Leader and Tribal Elders.

Benefits and Rewards: We firmly believe in paying people what they're worth, not just what we can get away with or what they could earn elsewhere. We pay excellent salaries above the normal market level which is always determined based on individual skills and contribution. In addition to a generous base salary, we offer share options and a comprehensive benefits package.