At a Glance
- Tasks: Support customer insight projects and turn data into actionable business recommendations.
- Company: Leading UK leisure and hospitality business with a focus on guest experience.
- Benefits: Gain valuable experience, develop analytical skills, and work in a collaborative environment.
- Other info: Exciting opportunity for growth in a nationally recognised consumer brand.
- Why this job: Join a dynamic team and make a real impact on customer experience and business performance.
- Qualifications: Analytical mindset, strong communication skills, and some experience in research or analytics.
The predicted salary is between 20000 - 30000 € per year.
This is a 12-13 month placement at a leading UK leisure and hospitality business looking for an ambitious and analytically minded Insight Research Executive to join its growing Guest Insight team. This is an exciting opportunity for somebody early in their insight, research or analytics career who enjoys turning complex customer data into clear commercial recommendations and actionable business insight.
Working within a fast-paced, high-performing environment, you will support the delivery of quantitative insight projects focused on customer experience, guest journeys, brand perception and operational performance across a large national consumer business. The role would suit somebody naturally curious about customer behaviour, trends and decision-making, with strong attention to detail and a passion for storytelling through data.
The Role
You will support the day-to-day delivery of customer insight and research activity, helping senior stakeholders better understand guest behaviour, customer satisfaction and business opportunities. Responsibilities will include:
- Producing weekly and monthly quantitative insight reports and dashboards
- Supporting the creation of senior leadership insight presentations and board-level reporting
- Writing surveys and questionnaires for ad-hoc research projects
- Analysing customer experience and operational data to identify trends and opportunities
- Supporting wider business functions including operations, food & beverage, leisure and activities teams
- Managing survey incentives and supporting customer feedback programmes
- Supporting internal stakeholders with insight platform usage and reporting tools
- Delivering training sessions and onboarding support for internal users
- Assisting with annual benchmarking, forecasting and performance target setting
- Translating complex datasets into clear, commercially relevant recommendations
What We’re Looking For
We’re looking for somebody who combines analytical capability with strong communication skills and genuine curiosity around customer behaviour and business performance. Ideal candidates may come from backgrounds including:
- Customer Insight
- Consumer Research
- Data Analytics
- Market Research
- Hospitality Analytics
- Retail Insight
- Commercial Research
Key Criteria
- Some experience within Customer Insight, Research, Analytics or a related field would be an advantage.
- Experience analysing quantitative data and identifying trends or actionable insight
- Strong Microsoft Excel and PowerPoint skills
- Comfortable producing reports, dashboards and presentations for stakeholders
- Strong written and verbal communication skills
- Naturally curious, analytical and detail-oriented
- Ability to manage multiple projects and deadlines simultaneously
- Comfortable working both independently and collaboratively
- Interest in customer behaviour, consumer trends and brand experience
- Experience within hospitality, leisure, travel or retail would be advantageous but not essential
- Degree educated or equivalent experience within Insight, Research, Analytics or related disciplines
Desirable Skills
- Experience using survey and insight platforms such as Qualtrics
- Experience presenting insight findings to stakeholders
- Understanding of statistical methods or customer data analysis
- Ability to simplify complex information into clear commercial recommendations
Why Apply?
This is a fantastic opportunity to join a nationally recognised consumer brand within a role offering strong exposure to:
- customer insight strategy
- commercial analytics
- consumer behaviour
- stakeholder engagement
- business reporting
- customer experience optimisation
The position offers the chance to develop within a collaborative and commercially focused insight function where curiosity, analytical thinking and initiative are highly valued.
Research Intern employer: GradBay
Join a leading UK leisure and hospitality business that champions a vibrant work culture, fostering collaboration and innovation. As a Research Intern, you'll benefit from hands-on experience in customer insight strategy and analytics, with ample opportunities for professional growth and development in a fast-paced environment. This role not only allows you to engage with senior stakeholders but also empowers you to turn complex data into actionable insights, making a meaningful impact on the guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Research Intern
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer insights and be ready to discuss how your skills can help them achieve their goals. Show them you're genuinely interested!
✨Tip Number 3
Practice your storytelling skills! When discussing your experiences, focus on how you've turned data into actionable insights. Use examples that highlight your analytical mindset and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Research Intern
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Research Intern. Highlight any experience you have in customer insight, analytics, or research. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for our Guest Insight team. Share your passion for data and storytelling, and don’t forget to mention any relevant projects or experiences that showcase your analytical mindset.
Show Off Your Analytical Skills:In your application, give examples of how you've turned complex data into actionable insights. We love candidates who can demonstrate their ability to analyse trends and make recommendations based on data!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at GradBay
✨Know Your Data
Before the interview, brush up on your understanding of customer data analysis. Be ready to discuss how you've previously turned complex datasets into actionable insights. This will show your analytical capability and genuine curiosity about customer behaviour.
✨Prepare Insightful Questions
Think of questions that demonstrate your interest in the company’s guest insight strategies. Ask about their current projects or how they measure customer satisfaction. This not only shows your enthusiasm but also your understanding of the role's responsibilities.
✨Showcase Your Communication Skills
Practice explaining complex concepts in simple terms. You might be asked to present findings or insights, so being able to communicate clearly is key. Use examples from your past experiences where you successfully conveyed data-driven recommendations.
✨Familiarise Yourself with Tools
If you have experience with tools like Excel or PowerPoint, be prepared to discuss it. If you’ve used survey platforms like Qualtrics, mention that too! Highlighting your technical skills will reassure them that you can hit the ground running.
