At a Glance
- Tasks: Manage and progress a portfolio of residential and commercial properties.
- Company: National property and asset management organisation with a supportive culture.
- Benefits: Salary increase after probation, hybrid working, 25 days holiday plus bank holidays.
- Other info: Full training provided and opportunities for clear progression.
- Why this job: Build a long-term career in property and financial services with real responsibility.
- Qualifications: No property experience needed; ideal for those with admin, customer service, or finance backgrounds.
The predicted salary is between 26000 - 27000 € per year.
A national property and asset management organisation is hiring a Property Case Handler to manage and progress a portfolio of residential and commercial properties across receivership, lettings and sales. This is a hybrid role based in Exeter (4 days in the office, 1 day remote), offering full training, clear progression and long-term career development within the UK property and financial services sector.
Salary: £26,000 rising to £27,000 after probation
Hours: Monday to Friday, 36.25 hours per week
Holidays: 25 days plus bank holidays
The Opportunity
You’ll be responsible for managing live property cases where lenders have taken control of assets due to mortgage breaches. Your role is to help stabilise, manage and progress each property towards resolution, whether that means managing tenants, coordinating repairs, collecting rent or supporting a sale. You’ll work with a wide range of stakeholders including tenants, estate agents, contractors, solicitors, managing agents and lenders, making this a varied, fast-paced and highly transferable role. No property experience is required – full training is provided.
What You’ll Do
- Manage your own portfolio of property cases across receivership, lettings and sales
- Investigate each property’s status and recommend next steps
- Communicate with tenants, borrowers, lenders and professional partners
- Instruct and liaise with estate agents, contractors, valuers and solicitors
- Coordinate maintenance, rent collection and legal notices
- Keep case management systems accurate and up to date
- Meet service level agreements, targets and reporting deadlines
- Support team leaders and senior managers with case progression
What’s On Offer
- Salary increase after probation
- Hybrid working (4 days office, 1 day WFH)
- 25 days holiday plus bank holidays
- Clear progression in property and financial services
- Full training and structured onboarding
- Company pension and benefits
- Regular team and social events
Key Criteria
Education & Experience
No property experience required. Backgrounds in administration, customer service, legal support, finance or operations are ideal.
Skills & Attributes
- Strong organisation and attention to detail
- Confident written and verbal communication
- Comfortable handling multiple cases and deadlines
- Good IT and systems ability
- Microsoft Office skills (Outlook, Word, Excel)
- Calm, professional and solution-focused
- Able to deal with sensitive situations and external stakeholders
Why Apply
- Build a long-term career in property, asset management and financial services
- Gain exposure to real estate, legal processes and lender operations
- Join a stable, growing organisation with national reach
- Work in a structured but varied role with genuine responsibility
Applications are reviewed on a rolling basis and may close early.
Property Assistant in Plymouth employer: GradBay
Join a national property and asset management organisation that prioritises employee growth and development, offering full training and clear progression pathways within the dynamic UK property and financial services sector. With a hybrid working model based in Exeter, you will enjoy a supportive work culture, competitive salary, and generous holiday allowance, all while engaging with diverse stakeholders in a fast-paced environment. This is an excellent opportunity for those looking to build a meaningful career in property management without prior experience.
StudySmarter Expert Advice🤫
We think this is how you could land Property Assistant in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the property and asset management sector. Attend local events or join online forums to connect with industry professionals. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to property management and think about how your skills can contribute. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Property Case Handler, you'll be dealing with various stakeholders. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Property Assistant in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Property Case Handler role. Highlight any relevant experience in administration, customer service, or finance, even if it’s not directly related to property.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how your background makes you a great fit for managing property cases and working with various stakeholders.
Showcase Your Communication Skills:Since you'll be dealing with tenants, lenders, and other professionals, it's crucial to demonstrate your strong written communication skills. Keep your application clear, concise, and professional.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to complete your application smoothly!
How to prepare for a job interview at GradBay
✨Know Your Property Basics
Even though no property experience is required, it’s a good idea to brush up on some basic property terminology and concepts. This will show your enthusiasm for the role and help you communicate more effectively during the interview.
✨Showcase Your Communication Skills
As a Property Case Handler, you'll be liaising with various stakeholders. Prepare examples of how you've successfully communicated in previous roles, especially in challenging situations. This will demonstrate your ability to handle sensitive matters professionally.
✨Demonstrate Organisation and Attention to Detail
With multiple cases to manage, being organised is key. Think of specific instances where your organisational skills made a difference in your work. Highlighting this will reassure them that you can keep track of various tasks and deadlines.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest and helps you understand if the position aligns with your career goals. For example, ask about the training process or opportunities for progression within the organisation.
