At a Glance
- Tasks: Manage your own portfolio of property cases and communicate with various stakeholders.
- Company: Join a national property and asset management organisation in Cardiff.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and clear career progression.
- Other info: Enjoy a dynamic work environment with regular team events and support from experienced colleagues.
- Why this job: Gain hands-on experience in property management and build a long-term career.
- Qualifications: No prior property experience needed; ideal for those with admin or customer service backgrounds.
The predicted salary is between 26000 - 27000 £ per year.
A national property and asset management organisation is looking for an organised and confident Property Case Handler to join its growing Cardiff team. You do not need previous property experience, as full training will be provided. This is an ideal opportunity for someone with experience in administration, customer service, legal support, finance or operations who wants to build a long-term career within property and financial services.
You will manage your own portfolio of residential and commercial property cases, working with tenants, lenders, estate agents, solicitors, contractors and other professional partners. The role is varied, fast-paced and comes with genuine responsibility from an early stage.
What will you be doing?
- You will help manage properties where a lender has taken control following a breach of the mortgage agreement.
- Depending on the circumstances, this could involve managing tenants, arranging repairs, collecting rent, instructing professional partners or helping prepare a property for sale.
- Your responsibilities will include:
- Managing and progressing your own portfolio of property cases
- Investigating the circumstances of each property and recommending next steps
- Communicating with tenants, borrowers, lenders and professional partners
- Instructing and liaising with estate agents, contractors, valuers and solicitors
- Coordinating maintenance, rent collection and legal documentation
- Keeping case-management systems accurate and up to date
- Managing deadlines, service levels and reporting requirements
- Escalating complex or sensitive issues when appropriate
- Supporting senior colleagues with the progression of cases
Who are we looking for?
No previous property experience is required. You may have experience within: Administration, Customer service, Legal support, Financial services, Banking or mortgages, Housing, Property, Insurance, Operations, Case management.
You should be:
- Highly organised with excellent attention to detail
- Confident communicating by telephone and email
- Comfortable managing several cases and deadlines at once
- Calm and professional when dealing with sensitive situations
- Able to investigate problems and recommend practical solutions
- Confident using IT systems and Microsoft Office
- Comfortable taking ownership of your workload
- Motivated to learn and develop within the property sector
What’s on offer?
- Salary increase following successful completion of probation
- Hybrid working after initial training
- 25 days’ annual leave plus bank holidays
- Full training and structured onboarding
- Clear career progression within property and financial services
- Company pension and additional benefits
- Regular team and social events
- A stable, full-time role within a growing national organisation
Why apply?
This is more than a general administration role. You will gain practical experience across property management, lettings, sales, legal processes, mortgage lending and asset management. You will be trusted with your own portfolio, supported by experienced colleagues and given a clear route to develop your career.
Application process
Applications will be reviewed on a rolling basis and the vacancy may close early. Applicants who meet the initial requirements will be sent a link to record a short 60-second video introduction, explaining:
- What interests them about the opportunity
- What motivates them at work
- Why they believe they would succeed in a busy case-management role
Applicants must have permanent, unrestricted permission to work in the UK. Unfortunately, visa sponsorship is not available.
Locations
Customer Service Representative in Newport, Wales employer: GradBay
Join a leading housing provider in Cumbria, where your expertise as a Repairs & Maintenance Surveyor will directly contribute to enhancing the lives of local communities. With a strong focus on employee development, flexible working arrangements, and a supportive work culture, this role offers you the chance to thrive in a meaningful position while enjoying a competitive salary and the opportunity for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Newport, Wales
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GradBay. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GradBay before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Newport, Wales
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GradBay:Your cover letter is your chance to shine! Tell us why you want to work at GradBay specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GradBay!
How to prepare for a job interview at GradBay
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
