Sales Advisor - Luxury/Premium Brands in London

Retail & Customer Experience Associate – Lifestyle Fashion Brand

Location: Chelsea, London

Real Living Wage Employer | Full-Time

The Company

Our client is an independent British clothing brand that has carved out a strong niche in the everyday luxury space. Known for its clean, natural-fabric collections, the brand designs timeless, easygoing pieces that combine style, comfort, and sustainability.

With a growing footprint across physical retail and e-commerce, the brand operates its own stores in London and Bath, trades through select department stores nationwide, and maintains a strong online presence. Now in its sixth year and consistently profitable, the business has shown strong, organic growth year after year.

We’re supporting them in hiring a Retail & Customer Experience Associate to join their close-knit in-store team. This role is ideal for someone who loves fashion, understands great customer service, and wants to work in a people-first environment with real values.

The Role

The successful candidate will become a trusted brand ambassador, helping customers feel welcomed and supported—whether they’re shopping in person, online, or over the phone. This is a hands-on role that blends sales, service, merchandising, and operational support.

Key Responsibilities:

• Deliver consistently warm, helpful service in-store and via phone/email
• Build strong knowledge of the brand, fabrics, fits, and seasonal collections
• Provide honest, confident style advice tailored to individual customers
• Manage purchases, returns, and deliveries professionally
• Support visual merchandising and stock replenishment
• Use in-store systems confidently (till, stock, logistics, website interface)
• Communicate valuable customer feedback to head office teams
• Help maintain a clean, safe, and inspiring store environment
• Follow health and safety protocols

Candidate Profile:

• Friendly, approachable, and confident communicator
• Passionate about customer experience and retail
• Reliable team player with attention to detail
• Quick to learn and comfortable using tech tools
• Genuinely interested in fashion and style
• Calm under pressure and solutions-focused

Employee Benefits:

• 23 days holiday + 8 bank holidays + your birthday off
• Discretionary annual bonus
• Clothing allowance and seasonal wardrobe
• 40% staff discount + Friends & Family discount + access to sample sales
• Company pension scheme
• Real Living Wage employer
• Supportive, people-first team culture
• Regular team events and socials

If you’re looking for a people-focused retail role with a brand that truly values its team and customers, this could be a fantastic fit.