At a Glance
- Tasks: Support customer insight projects and turn data into actionable business recommendations.
- Company: Leading UK leisure and hospitality business with a focus on guest experience.
- Benefits: Gain valuable experience in a fast-paced environment with strong career development opportunities.
- Other info: Collaborative culture that values curiosity and initiative.
- Why this job: Join a dynamic team and make a real impact on customer experience and brand perception.
- Qualifications: Analytical mindset, strong communication skills, and some experience in research or analytics.
The predicted salary is between 20000 - 30000 € per year.
This is a 12-13 month placement at a leading UK leisure and hospitality business looking for an ambitious and analytically minded Insight Research Executive to join its growing Guest Insight team. This is an exciting opportunity for somebody early in their insight, research or analytics career who enjoys turning complex customer data into clear commercial recommendations and actionable business insight.
Working within a fast-paced, high-performing environment, you will support the delivery of quantitative insight projects focused on customer experience, guest journeys, brand perception and operational performance across a large national consumer business. The role would suit somebody naturally curious about customer behaviour, trends and decision-making, with strong attention to detail and a passion for storytelling through data.
The Role
You will support the day-to-day delivery of customer insight and research activity, helping senior stakeholders better understand guest behaviour, customer satisfaction and business opportunities. Responsibilities will include:
- Producing weekly and monthly quantitative insight reports and dashboards
- Supporting the creation of senior leadership insight presentations and board-level reporting
- Writing surveys and questionnaires for ad-hoc research projects
- Analysing customer experience and operational data to identify trends and opportunities
- Supporting wider business functions including operations, food & beverage, leisure and activities teams
- Managing survey incentives and supporting customer feedback programmes
- Supporting internal stakeholders with insight platform usage and reporting tools
- Delivering training sessions and onboarding support for internal users
- Assisting with annual benchmarking, forecasting and performance target setting
- Translating complex datasets into clear, commercially relevant recommendations
What We’re Looking For
We’re looking for somebody who combines analytical capability with strong communication skills and genuine curiosity around customer behaviour and business performance. Ideal candidates may come from backgrounds including:
- Customer Insight
- Consumer Research
- Data Analytics
- Market Research
- Hospitality Analytics
- Retail Insight
- Commercial Research
Key Criteria
- Some experience within Customer Insight, Research, Analytics or a related field would be an advantage.
- Experience analysing quantitative data and identifying trends or actionable insight
- Strong Microsoft Excel and PowerPoint skills
- Comfortable producing reports, dashboards and presentations for stakeholders
- Strong written and verbal communication skills
- Naturally curious, analytical and detail-oriented
- Ability to manage multiple projects and deadlines simultaneously
- Comfortable working both independently and collaboratively
- Interest in customer behaviour, consumer trends and brand experience
- Experience within hospitality, leisure, travel or retail would be advantageous but not essential
- Degree educated or equivalent experience within Insight, Research, Analytics or related disciplines
Desirable Skills
- Experience using survey and insight platforms such as Qualtrics
- Experience presenting insight findings to stakeholders
- Understanding of statistical methods or customer data analysis
- Ability to simplify complex information into clear commercial recommendations
Why Apply?
This is a fantastic opportunity to join a nationally recognised consumer brand within a role offering strong exposure to:
- customer insight strategy
- commercial analytics
- consumer behaviour
- stakeholder engagement
- business reporting
- customer experience optimisation
The position offers the chance to develop within a collaborative and commercially focused insight function where curiosity, analytical thinking and initiative are highly valued.
Research Intern in Hemel Hempstead employer: GradBay
Join a leading UK leisure and hospitality business that champions a collaborative and high-performing work culture, where your analytical skills will directly influence customer experience and operational performance. As a Research Intern, you'll benefit from strong mentorship, opportunities for professional growth, and the chance to work on impactful projects that shape the future of guest insights. This role not only offers exposure to key business strategies but also fosters a passion for storytelling through data in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Research Intern in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer insights and be ready to discuss how your skills can help them achieve their goals. Show them you’re genuinely interested!
✨Tip Number 3
Practice your storytelling skills with data. Be ready to explain how you've turned complex information into actionable insights in past experiences. This will impress interviewers and show your analytical mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Research Intern in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Research Intern. Highlight any experience you have in customer insight, data analysis, or research. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Share your passion for customer behaviour and analytics, and don’t forget to mention any relevant projects or experiences that showcase your analytical mindset.
Showcase Your Analytical Skills:In your application, be sure to highlight your experience with quantitative data analysis. Whether it’s through coursework, internships, or personal projects, we want to see how you’ve turned data into actionable insights.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at GradBay
✨Know Your Data
Before the interview, brush up on your data analysis skills. Be prepared to discuss how you've previously turned complex datasets into actionable insights. Think of specific examples where your analytical capabilities made a difference in understanding customer behaviour or trends.
✨Showcase Your Curiosity
Demonstrate your genuine curiosity about customer behaviour during the interview. Prepare questions that show you’re interested in the company’s approach to guest insights and how they leverage data for decision-making. This will highlight your passion for the role and the industry.
✨Master the Tools
Familiarise yourself with tools like Microsoft Excel and PowerPoint, as well as any survey platforms mentioned in the job description, such as Qualtrics. Be ready to discuss how you’ve used these tools in past projects, especially in producing reports or dashboards for stakeholders.
✨Communicate Clearly
Practice simplifying complex information into clear, commercial recommendations. During the interview, focus on your communication skills by explaining your thought process clearly and concisely. This will demonstrate your ability to convey insights effectively to both technical and non-technical audiences.
