Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support research institutions with our innovative digital products and ensure customer satisfaction.
- Company: Join a multinational SaaS provider dedicated to empowering groundbreaking research.
- Benefits: Enjoy private healthcare, pension, and a flexible work environment.
- Why this job: Kickstart your career in a dynamic role that blends tech support and customer engagement.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Work in a vibrant office just 30 minutes from London, with great team collaboration.
The predicted salary is between 28800 - 43200 £ per year.
The BusinessWorld-class research studies are what shape our lives. At Infonetica, we believe in empowering the people behind these studies with pioneering software and training solutions that support the ground-breaking research of tomorrow. We are a multinational research and clinical trial-focused Software as a Service (SaaS) and training provider with offices in the UK and Australia. Our customers love our products and we are proud to contribute to the future of our world.
Our client is looking for a motivated candidate eager to start a career in supporting research institutions through our suite of digital products. The role will give you exposure to technical support, customer management, training, and project management skills as you grow into the role. You will be comfortable settling into a customer-facing role supporting research institutions to get the most out of the company products.
The Customer Success Associate is a key role in the success of our customers. The successful candidate will be responsible for ensuring our customers have a positive experience with our products and services. They will be responsible for:
- Developing and maintaining relationships with customers
- Providing technical support and guidance on Infonetica products to customers through our support desk
- Identifying customer needs and providing solutions using Infonetica products
- Monitoring customer usage and providing advice on product features
- Creating and delivering customer training sessions
- Providing reporting on customer data to internal stakeholders
- Providing feedback to the product and development teams
- Ensuring customer satisfaction and loyalty
- Supporting project managers in implementing Infonetica products
Candidate Requirements:
- Excellent customer service skills
- Strong problem-solving abilities
- Excellent communication skills, both verbal and written
- Ability to pick up a technical understanding of new tools and train others in their use
- Ability to work independently and as part of a team
Desirable skills and experience:
- Experience working in a SAAS business
- Experience working in a customer-facing role
- Experience working in a project management role
Salary & Benefits:
- Private Healthcare
- Pension
Working Location:
The primary work location for the role is Esher (KT10 9SD), which is a 30-minute train ride from London Waterloo or just off the A3 if you are driving in. We are currently working three days a week in the office on Mondays, Tuesdays and Thursdays.
Customer Success Executive in Esher employer: GradBay
Contact Detail:
GradBay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in Esher
✨Tip Number 1
Get to know the company inside out! Research Infonetica's products and their impact on research institutions. This will help you stand out in interviews and show that you're genuinely interested in helping customers succeed.
✨Tip Number 2
Practice your communication skills! As a Customer Success Executive, you'll need to explain technical concepts clearly. Try role-playing with friends or family to get comfortable with explaining how Infonetica's products work.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into the company culture and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and contributing to the future of research.
We think you need these skills to ace Customer Success Executive in Esher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Executive role. Highlight any customer service or technical support experience you have, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supporting research institutions and how your background aligns with our mission at Infonetica. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at GradBay
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Infonetica's products. Understand their features and how they benefit research institutions. This will not only show your enthusiasm but also help you answer questions about how you can support customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about specific situations where you solved a problem or went above and beyond for a customer. This will demonstrate your ability to maintain positive relationships with clients.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. You might be asked to tackle a hypothetical scenario during the interview. Practice articulating your thought process clearly, as this will highlight your analytical skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the training process for new hires, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.