At a Glance
- Tasks: Support research institutions with our innovative digital products and ensure customer satisfaction.
- Company: Join a multinational SaaS provider dedicated to empowering groundbreaking research.
- Benefits: Enjoy private healthcare, pension, and a flexible work environment.
- Other info: Work in a collaborative team with opportunities for growth and development.
- Why this job: Kickstart your career in a dynamic role that makes a real impact on research.
- Qualifications: Strong customer service skills and a knack for problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
The Business
World-class research studies are what shape our lives. At Infonetica, we believe in empowering the people behind these studies with pioneering software and training solutions that support the ground-breaking research of tomorrow. We are a multinational research and clinical trial-focused Software as a Service (SaaS) and training provider with offices in the UK and Australia. Our customers love our products and we are proud to contribute to the future of our world.
The Job
Our client is looking for a motivated candidate eager to start a career in supporting research institutions through our suite of digital products. The role will give you exposure to technical support, customer management and training and project management skills as you grow into the role. You will be comfortable settling into a customer facing role supporting research institutions to get the most out of the company products.
The role:
The Customer Success Associate is a key role in the success of our customers. The successful candidate will be responsible for ensuring our customers have a positive experience with our products and services. They will be responsible for:
- Developing and maintaining relationships with customers
- Providing technical support and guidance on Infonetica products to customers through our support desk
- Identifying customer needs and providing solutions using Infonetica products
- Monitoring customer usage and providing advice on product features
- Creating and delivering customer training sessions
- Providing reporting on customer data to internal stakeholders
- Providing feedback to the product and development teams
- Ensuring customer satisfaction and loyalty
- Support project managers in implementing Infonetica products
Candidate Requirements
- Excellent customer service skills
- Strong problem-solving abilities
- Excellent communication skills, both verbal and written
- Ability to pick up a technical understanding of new tools and train others in their use
- Ability to work independently and as part of a team
Desirable skills and experience:
- Experience working in a SAAS business
- Experience working in a customer-facing role
- Experience working in a project management role
Salary & Benefits:
- Private Healthcare
- Pension
Working Location:
The primary work location for the role is Esher (KT10 9SD), which is a 30-minute train ride from London Waterloo or just off the A3 if you are driving in. We are currently working three days a week in the office on Mondays, Tuesdays and Thursdays.
Locations
Customer Success Executive in Esher, Surrey employer: GradBay
At Infonetica, we pride ourselves on being a world-class employer that champions innovation and employee development. Our collaborative work culture fosters growth through hands-on training and exposure to cutting-edge software solutions, all while being conveniently located in Esher, just a short commute from London. With benefits like private healthcare and a supportive environment, we empower our team to thrive as they contribute to transformative research initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in Esher, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how they support research institutions and think about how you can contribute to their success. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills. As a Customer Success Executive, you'll need to convey technical information clearly. Role-play with friends or family to get comfortable explaining complex concepts simply.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Success Executive in Esher, Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your customer service skills and any relevant experience in SaaS or project management. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We love a well-presented application!
Demonstrate Problem-Solving Abilities:In your application, share examples of how you've tackled challenges in previous roles. We’re looking for candidates who can think on their feet and provide solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GradBay
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Infonetica's products. Understand their features and how they benefit customers. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you solved problems or improved customer satisfaction. This is crucial for a Customer Success Executive role, so be ready to impress!
✨Demonstrate Your Technical Aptitude
Since the role involves providing technical support, be prepared to discuss how you approach learning new tools. Share any relevant experiences where you quickly picked up new software or trained others, as this will showcase your adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, customer success metrics, or how they measure customer satisfaction. This shows that you're engaged and thinking about how you can contribute to their success.
