At a Glance
- Tasks: Turn complex customer data into actionable insights and support senior stakeholders.
- Company: Leading UK leisure and hospitality business with a focus on guest experience.
- Benefits: Gain exposure to commercial analytics and customer experience optimisation.
- Other info: Collaborative environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real impact on customer insights.
- Qualifications: 1-2 years in research or analytics, strong analytical and communication skills.
The predicted salary is between 30000 - 40000 € per year.
A leading UK leisure and hospitality business is looking for an ambitious and analytically minded Insight Research Executive to join its growing Guest Insight team. This is an exciting opportunity for somebody early in their insight, research or analytics career who enjoys turning complex customer data into clear commercial recommendations and actionable business insight.
Working within a fast-paced, high-performing environment, you will support the delivery of quantitative insight projects focused on customer experience, guest journeys, brand perception and operational performance across a large national consumer business. The role would suit somebody naturally curious about customer behaviour, trends and decision‑making, with strong attention to detail and a passion for storytelling through data.
The Role
You will support the day‑to‑day delivery of customer insight and research activity, helping senior stakeholders better understand guest behaviour, customer satisfaction and business opportunities. Responsibilities will include:
- Producing weekly and monthly quantitative insight reports and dashboards
- Supporting the creation of senior leadership insight presentations and board‑level reporting
- Writing surveys and questionnaires for ad‑hoc research projects
- Analysing customer experience and operational data to identify trends and opportunities
- Supporting wider business functions including operations, food & beverage, leisure and activities teams
- Managing survey incentives and supporting customer feedback programmes
- Supporting internal stakeholders with insight platform usage and reporting tools
- Delivering training sessions and onboarding support for internal users
- Assisting with annual benchmarking, forecasting and performance target setting
- Translating complex datasets into clear, commercially relevant recommendations
What We’re Looking For
We’re looking for somebody who combines analytical capability with strong communication skills and genuine curiosity around customer behaviour and business performance. Ideal candidates may come from backgrounds including:
- Customer Insight
- Consumer Research
- Data Analytics
- Market Research
- Hospitality Analytics
- Retail Insight
- Commercial Research
Key Criteria
- 1–2 years’ experience within Customer Insight, Research, Analytics or a related field
- Experience analysing quantitative data and identifying trends or actionable insight
- Strong Microsoft Excel and PowerPoint skills
- Comfortable producing reports, dashboards and presentations for stakeholders
- Strong written and verbal communication skills
- Naturally curious, analytical and detail‑oriented
- Ability to manage multiple projects and deadlines simultaneously
- Comfortable working both independently and collaboratively
- Interest in customer behaviour, consumer trends and brand experience
- Experience within hospitality, leisure, travel or retail would be advantageous but not essential
- Degree educated or equivalent experience within Insight, Research, Analytics or related disciplines
- Experience using survey and insight platforms such as Qualtrics
- Experience presenting insight findings to stakeholders
- Understanding of statistical methods or customer data analysis
- Ability to simplify complex information into clear commercial recommendations
Why Apply?
This is a fantastic opportunity to join a nationally recognised consumer brand within a role offering strong exposure to:
- commercial analytics
- business reporting
- customer experience optimisation
The position offers the chance to develop within a collaborative and commercially focused insight function where curiosity, analytical thinking and initiative are highly valued.
Research Executive in England employer: GradBay
Join a leading UK leisure and hospitality business that values curiosity and analytical thinking, offering a dynamic work environment where your insights can drive real change. With strong opportunities for professional growth and development, you'll collaborate with a high-performing team dedicated to enhancing customer experiences and operational performance. Enjoy the benefits of working in a nationally recognised brand that prioritises employee engagement and fosters a culture of innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Research Executive in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your analytical skills. Use real examples from your experience to demonstrate how you've turned data into actionable insights.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Tailor your applications to highlight your curiosity about customer behaviour and your passion for storytelling through data.
✨Tip Number 4
Keep an eye on our website for the latest job openings. We’re always looking for ambitious individuals like you to join our team and make a difference in the world of customer insight!
We think you need these skills to ace Research Executive in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Research Executive. Highlight any experience you have with customer insight, data analysis, or research projects. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for our Guest Insight team. Share your passion for customer behaviour and how your analytical mindset can contribute to our goals. Keep it engaging and personal!
Showcase Your Analytical Skills:In your application, don’t shy away from mentioning specific tools or methods you've used in past roles. Whether it's Excel, PowerPoint, or any survey platforms, we want to know how you've turned data into actionable insights before.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at GradBay
✨Know Your Data
Before the interview, brush up on your understanding of customer data analysis. Be prepared to discuss how you've previously turned complex datasets into actionable insights. This will show your analytical capability and genuine curiosity about customer behaviour.
✨Master Your Tools
Familiarise yourself with Microsoft Excel and PowerPoint, as well as any survey platforms like Qualtrics. During the interview, highlight your experience with these tools and how you've used them to create reports or presentations for stakeholders.
✨Tell a Story with Your Insights
Practice how you can present your findings in a compelling way. Use examples from your past experiences where you translated data into clear commercial recommendations. This will demonstrate your storytelling ability and strong communication skills.
✨Show Your Curiosity
Be ready to discuss trends in customer behaviour and how they impact business performance. Share your thoughts on current trends in the leisure and hospitality industry, showing that you're not just analytical but also genuinely interested in the field.
