Customer Support Specialist

Join a global leader in financial data and technology, supporting the professionals and institutions that power global markets. The business connects decision‑makers to fast, secure, real‑time information through advanced software and hardware solutions used across capital markets, asset management and financial services.

This is a truly international organization with a collaborative culture — where curiosity, diversity and learning are prioritised.

Graduate Customer Support Specialist

If you are passionate about finance and technology — and love the challenge of helping users solve problems in high‑pressure environments — this role offers a fast‑track start to a rewarding career.

Key Qualifications

• Be graduating or have graduated within the last 2 years
• Have the right to work (or be eligible under New Entrant sponsorship)
• Show interest in fintech and financial markets
• Be able to start from January 2026 onwards

Responsibilities

• Provide front‑line support to financial clients (phone + IM)
• Troubleshoot software and hardware queries with accuracy and speed
• Support installation, configuration and user onboarding
• Build knowledge across multiple asset classes and market workflows
• Protect user access and ensure data security
• Train clients on functionality and help maximise product value

Training Programme

• Financial market fundamentals
• Product functionality and user tools
• Technical troubleshooting and workflow support

Career Development

• Mentoring and on‑the‑job coaching
• Exposure to major clients and real‑world cases
• Opportunities to progress into Analytics, Sales, Data, Compliance, Engineering, or Advanced IT roles

Eligibility & Requirements

• Bachelor’s degree (any discipline) or equivalent experience
• Fluency in German and English – written and verbal
• Strong interest in financial markets and/or technology
• Problem‑solving mindset with confidence under pressure
• Excellent communication skills with customer‑service experience or aptitude
• Ability to learn new systems quickly and retain complex information
• Full‑time availability from early 2026
• Willingness to work occasional weekends or bank holidays (time off in lieu)

UK Skilled Worker New Entrant Criteria (Subject to Individual Case Review)

• Prior customer‑facing experience in any industry
• Awareness of data privacy, security and system connectivity
• Team player with strong organisational habits and reliability
• Competitive salary reviewed annually
• Comprehensive benefits package including healthcare and pension
• Bonuses based on performance and contribution
• Long‑term development and internal mobility
• Inclusive culture and global network of colleagues

Seniority level: Entry level. Employment type: Full‑time. Job function: Customer Service.