Customer Support Specialist

The Company Join a global leader in financial data and technology, supporting the professionals and institutions that power global markets. The business connects decision-makers to fast, secure, real-time information through advanced software and hardware solutions used across capital markets, asset management and financial services. This is a truly international organisation with a collaborative culture — where curiosity, diversity and learning are prioritised. The Role: Graduate Customer Support Specialist If you are passionate about finance and technology — and love the challenge of helping users solve problems in high-pressure environments — this role offers a fast-track start to a rewarding career. Key Criteria To be considered, candidates must: ✓ Be graduating or graduated within the last 2 years ✓ Be fluent in German + English ✓ Have the right to work (or be eligible under New Entrant sponsorship) ✓ Show interest in fintech and financial markets ✓ Demonstrate strong customer-service communication skills ✓ Be able to start from January 2026 onwards You will: Provide front-line support to financial clients (phone + IM) Troubleshoot software and hardware queries with accuracy and speed Support installation, configuration and user onboarding Build knowledge across multiple asset classes and market workflows Protect user access and ensure data security Train clients on functionality and help maximise product value You’ll work within a multilingual team supporting users across global markets, including senior executives. Training