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For Companies At a Glance
- Tasks: Be the friendly face of our sustainable fashion brand, helping customers with exceptional service.
- Company: Join a growing British label focused on comfortable, colorful clothing for everyday wear.
- Benefits: Enjoy 23 days off, generous discounts, and a fun team culture with regular events.
- Why this job: Make a difference in sustainable fashion while developing your skills in a supportive environment.
- Qualifications: Ideal for recent grads with a passion for customer service and sustainable fashion.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 27000 £ per year.
- Job Title : Customer Service Advisor
- Sector: Sustainable Fashion Brand
- Salary: £24,000 – £27,000+ benefits
The Company
A new British label dedicated to the concept of one mile wear. Comfortable, colourful clothing that you can wear every day and everywhere. These are clothes for home and nearby.
Successfully trading in 8 John Lewis stores as well as on JL.com and in 3 Morley department stores, the company is 5 years old , is profitable and has grown significantly year on year since 2019.
Your Role
Reporting to the Store Manager and COO, Customer Service/ Store Advisors are brand ambassadors, and must reflect brand ethos. They must be warm, friendly, and focussed on offering exceptional advice and service to every customer.
Key Responsibilities
• Providing all customers with excellent customer service whether by phone, email, or face to face.
• Ensuring you have a full understanding of brand strategy and of the current range.
• Competency in handling stock availability, ordering and returns processes and systems.
• Ability to troubleshoot technical as well as any customer issues.
• Awareness of new products, styles, fits and fabric qualities.
• Confident in assessing the customer’s need and making product recommendations where applicable.
• Tactful and authoritative customer product and styling advice.
• Ability to deal with delicate customer issues.
• Awareness of the company store procedures and sales targets.
• Confidence to manage opening and closing duties and support when necessary.
• Confidence with Website / till , logistics functions.
• Excellent and confident telephone etiquette.
• Maintaining store visual merchandising standards.
• Replenishing stock and keeping the shop floor clean and tidy.
• Assisting with deliveries and stock recalls.
• Being responsible for own Health & Safety and ensuring H&S processes are followed in store.
• Communication of customer feedback to the buying and merchandising teams.
Candidate Requirements
• This role suits a recent graduate eager to learn and develop new skills.
• Customer focussed approach with previous experience in a premium retail environment ideally within a customer service/sales advisor role.
• A confident communicator with patience, empathy, and a calm demeanour.
• A genuine love of sustainable fashion
• A “people person” who loves to engage with customers.
• A warm, enthusiastic, and energetic approach to the role.
• A highly organised, detail driven individual with excellent follow up skills.
• A great communicator and team player, with a positive and enthusiastic approach.
This company is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Minorites, LGBTQ+ candidates and individuals with disabilities are encouraged to apply
Benefits
• 23 days annual leave + 8 bank holidays and a day off to celebrate your birthday
• Discretionary annual bonus scheme
• Seasonal NRBY clothing allowance
• Generous Staff Discount of up to 40% off and Sample Sales
• Generous Friends and Family Discount
• Company Pension Scheme
• Regular team events and a Christmas party
• Real Living Wage Employer
Customer Service Representative employer: GradBay
Contact Detail:
GradBay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the brand's ethos and product range. Understanding their commitment to sustainable fashion will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since the role involves handling delicate customer issues, being prepared to showcase your empathy and problem-solving abilities can set you apart.
✨Tip Number 3
Engage with the brand on social media or visit their stores to get a feel for their customer interactions. This will not only give you insights into their customer service approach but also show your genuine interest in the company.
✨Tip Number 4
Highlight any previous experience in premium retail environments during your discussions. Sharing specific examples of how you've provided exceptional service can demonstrate your fit for the role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand the sustainable fashion brand's ethos and values. This will help you tailor your application to reflect their mission and demonstrate your genuine love for sustainable fashion.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or retail, especially in premium environments. Showcase specific examples where you provided exceptional service or resolved customer issues effectively.
Showcase Your Communication Skills: Since the role requires excellent communication skills, make sure to highlight your ability to engage with customers warmly and confidently. Use clear and friendly language in your application to reflect this quality.
Express Enthusiasm: Convey your enthusiasm for the role and the brand in your application. Share why you are excited about the opportunity to work in sustainable fashion and how you can contribute positively to the team.
How to prepare for a job interview at GradBay
✨Show Your Passion for Sustainable Fashion
Make sure to express your genuine love for sustainable fashion during the interview. Share any personal experiences or knowledge you have about sustainable brands and why they matter to you.
✨Demonstrate Excellent Communication Skills
As a Customer Service Representative, strong communication is key. Practice articulating your thoughts clearly and confidently, and be prepared to showcase your telephone etiquette through role-play scenarios.
✨Prepare for Customer Scenarios
Think of potential customer service scenarios you might face in this role. Be ready to discuss how you would handle delicate customer issues or provide styling advice, demonstrating your empathy and problem-solving skills.
✨Research the Brand and Its Products
Familiarize yourself with the brand's ethos, current product range, and store procedures. This knowledge will help you answer questions more effectively and show that you are genuinely interested in the company.
