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- Tasks: Deliver exceptional customer service and support in a stylish retail environment.
- Company: Independent British clothing brand known for everyday luxury and sustainability.
- Benefits: Generous holiday, clothing allowance, staff discounts, and a supportive team culture.
- Why this job: Join a people-first brand and make a real impact on customer experiences.
- Qualifications: Passionate about fashion, great communication skills, and a team player.
- Other info: Enjoy regular team events and a dynamic work atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Retail & Customer Experience Associate – Lifestyle Fashion Brand
Location: Chelsea, London
Real Living Wage Employer | Full-Time
The Company
Our client is an independent British clothing brand that has carved out a strong niche in the everyday luxury space. Known for its clean, natural-fabric collections, the brand designs timeless, easygoing pieces that combine style, comfort, and sustainability. With a growing footprint across physical retail and e-commerce, the brand operates its own stores in London and Bath, trades through select department stores nationwide, and maintains a strong online presence. Now in its sixth year and consistently profitable, the business has shown strong, organic growth year after year.
We’re supporting them in hiring a Retail & Customer Experience Associate to join their close-knit in-store team. This role is ideal for someone who loves fashion, understands great customer service, and wants to work in a people-first environment with real values.
The Role
The successful candidate will become a trusted brand ambassador, helping customers feel welcomed and supported—whether they’re shopping in person, online, or over the phone. This is a hands-on role that blends sales, service, merchandising, and operational support.
Key Responsibilities:
- Deliver consistently warm, helpful service in-store and via phone/email
- Build strong knowledge of the brand, fabrics, fits, and seasonal collections
- Provide honest, confident style advice tailored to individual customers
- Manage purchases, returns, and deliveries professionally
- Support visual merchandising and stock replenishment
- Use in-store systems confidently (till, stock, logistics, website interface)
- Communicate valuable customer feedback to head office teams
- Help maintain a clean, safe, and inspiring store environment
- Follow health and safety protocols
Candidate Profile:
- Friendly, approachable, and confident communicator
- Passionate about customer experience and retail
- Reliable team player with attention to detail
- Quick to learn and comfortable using tech tools
- Genuinely interested in fashion and style
- Calm under pressure and solutions-focused
Employee Benefits:
- 23 days holiday + 8 bank holidays + your birthday off
- Discretionary annual bonus
- Clothing allowance and seasonal wardrobe
- 40% staff discount + Friends & Family discount + access to sample sales
- Company pension scheme
- Real Living Wage employer
- Supportive, people-first team culture
- Regular team events and socials
If you’re looking for a people-focused retail role with a brand that truly values its team and customers, this could be a fantastic fit.
Sales Advisor - Luxury/Premium Brands in City of London employer: GradBay
Contact Detail:
GradBay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Luxury/Premium Brands in City of London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their collections, fabrics, and values. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a genuine candidate.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you provide style advice or handle returns. This will help you feel more confident during interviews and showcase your ability to deliver that warm, helpful service they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local fashion events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and make that move!
We think you need these skills to ace Sales Advisor - Luxury/Premium Brands in City of London
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share any relevant experiences or interests that connect you to the luxury and premium brands. We want to see your personality and enthusiasm for the role!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your customer service skills and any experience in retail. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Authentic: Don’t be afraid to be yourself in your written application. We value genuine communication, so share your unique story and how it relates to the role. Authenticity goes a long way in making a great impression!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GradBay
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's history, values, and product offerings. Familiarise yourself with their collections and understand what sets them apart in the luxury fashion market. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This role is all about creating a welcoming environment, so demonstrating your passion for customer experience is key.
✨Dress the Part
Since this is a fashion-focused role, make sure to dress appropriately for the interview. Choose an outfit that reflects the brand's style while also showcasing your personal flair. This will show that you understand the importance of presentation in the retail world.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team culture, opportunities for growth, or how the brand plans to evolve in the future. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
