At a Glance
- Tasks: Create exceptional experiences for candidates and coordinate recruitment campaigns.
- Company: Established organisation dedicated to helping students and graduates enter the workforce.
- Benefits: Competitive salary, hybrid working, and hands-on experience in recruitment.
- Other info: Join a collaborative team focused on empowering the next generation.
- Why this job: Make a real difference in young people's careers while developing valuable skills.
- Qualifications: Strong communication, organisation, and a passion for supporting others.
Location: London
Working pattern: Hybrid, 3 days per week in office minimum.
Salary: Competitive
Contract: Permanent, full-time
Hours: 37.5 hours per week, Monday to Friday, 9am–5.30pm
Help create an outstanding experience for the next generation of talent. We’re looking for a highly organised and people-focused Client Delivery Coordinator to join an established organisation helping students and graduates take their first steps into the world of work.
You’ll play a central role in delivering major early careers recruitment campaigns for leading employers. From supporting candidate sourcing and answering questions to running briefing calls and coordinating campaign activity, you’ll help ensure every candidate feels informed, supported and valued.
This is a brilliant opportunity for someone with excellent communication and organisational skills who wants to build a career in recruitment, client delivery, customer experience or early talent.
What you’ll be doing:
- Creating an exceptional candidate experience
- Support candidate sourcing using internal and external databases.
- Respond to candidate enquiries by phone, email and the customer support platform.
- Provide regular and timely updates to candidates throughout the recruitment process.
- Track candidate referrals and application progress across multiple campaigns.
- Deliver candidate briefing and feedback calls.
- Arrange reasonable adjustments for candidates during the selection process.
- Gather feedback and use candidate satisfaction and NPS scores to improve the service.
- Make sure every candidate receives a professional, supportive and inclusive experience.
Supporting campaign delivery:
- Coordinate client and campaign activity within agreed service levels and deadlines.
- Maintain accurate candidate and campaign records.
- Manage multiple tasks across different recruitment campaigns.
- Respond quickly and professionally to client requests.
- Build a strong understanding of each client’s recruitment systems, processes and requirements.
- Work closely with colleagues to manage shared workloads and keep campaigns moving.
What we’re looking for:
You don’t need to know everything from day one. What matters most is that you are proactive, dependable and genuinely care about delivering a great experience.
- Excellent verbal and written communication skills.
- A confident, friendly and professional telephone manner.
- Strong organisation and the ability to manage multiple deadlines.
- Excellent attention to detail.
- The ability to adapt when priorities change.
- A collaborative approach and willingness to support the wider team.
- Initiative and the confidence to take ownership of your work.
- Competence using email, Microsoft Office and online systems.
- Previous experience in customer service, recruitment, administration or another people-facing environment would be an advantage.
Why join?
You’ll be joining a collaborative team with a shared mission: helping young people discover opportunities, build confidence and realise their potential in the workplace.
You’ll gain hands-on experience delivering recruitment campaigns for major employers while developing valuable skills across candidate engagement, recruitment operations, client delivery and early careers.
If you’re organised, people-focused and ready to build a career where your work genuinely makes a difference, we’d love to hear from you.
The successful candidate will be subject to appropriate pre-employment and background screening.
Client Manager - Work from Home (Permanent) in City of London employer: GradBay
Join a leading housing provider in Cumbria, where your expertise as a Repairs & Maintenance Surveyor will directly contribute to enhancing the lives of local communities. With a strong focus on employee development, flexible working arrangements, and a supportive work culture, this role offers you the chance to thrive in a meaningful position while enjoying a competitive salary and the opportunity for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager - Work from Home (Permanent) in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GradBay. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GradBay before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Manager - Work from Home (Permanent) in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GradBay:Your cover letter is your chance to shine! Tell us why you want to work at GradBay specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GradBay!
How to prepare for a job interview at GradBay
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
