At a Glance
- Tasks: Create exceptional experiences for candidates and support recruitment campaigns for top employers.
- Company: Join a dynamic organisation dedicated to helping students and graduates kickstart their careers.
- Benefits: Competitive salary, hybrid working, and hands-on experience in recruitment.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in young people's lives while building your career in recruitment.
- Qualifications: Strong communication skills, organisation, and a passion for supporting others.
Location: London
Working pattern: Hybrid, 3 days per week in office minimum.
Salary: Competitive
Contract: Permanent, full-time
Hours: 37.5 hours per week, Monday to Friday, 9am–5.30pm
Help create an outstanding experience for the next generation of talent. We’re looking for a highly organised and people-focused Client Delivery Coordinator to join an established organisation helping students and graduates take their first steps into the world of work.
You’ll play a central role in delivering major early careers recruitment campaigns for leading employers. From supporting candidate sourcing and answering questions to running briefing calls and coordinating campaign activity, you’ll help ensure every candidate feels informed, supported and valued.
This is a brilliant opportunity for someone with excellent communication and organisational skills who wants to build a career in recruitment, client delivery, customer experience or early talent.
What you’ll be doing:
- Creating an exceptional candidate experience
- Support candidate sourcing using internal and external databases.
- Respond to candidate enquiries by phone, email and the customer support platform.
- Provide regular and timely updates to candidates throughout the recruitment process.
- Track candidate referrals and application progress across multiple campaigns.
- Deliver candidate briefing and feedback calls.
- Arrange reasonable adjustments for candidates during the selection process.
- Gather feedback and use candidate satisfaction and NPS scores to improve the service.
- Make sure every candidate receives a professional, supportive and inclusive experience.
Supporting campaign delivery:
- Coordinate client and campaign activity within agreed service levels and deadlines.
- Maintain accurate candidate and campaign records.
- Manage multiple tasks across different recruitment campaigns.
- Respond quickly and professionally to client requests.
- Build a strong understanding of each client’s recruitment systems, processes and requirements.
- Work closely with colleagues to manage shared workloads and keep campaigns moving.
What we’re looking for:
You don’t need to know everything from day one. What matters most is that you are proactive, dependable and genuinely care about delivering a great experience.
You’ll bring:
- Excellent verbal and written communication skills.
- A confident, friendly and professional telephone manner.
- Strong organisation and the ability to manage multiple deadlines.
- Excellent attention to detail.
- The ability to adapt when priorities change.
- A collaborative approach and willingness to support the wider team.
- Initiative and the confidence to take ownership of your work.
- Competence using email, Microsoft Office and online systems.
- Previous experience in customer service, recruitment, administration or another people-facing environment would be an advantage.
Why join?
You’ll be joining a collaborative team with a shared mission: helping young people discover opportunities, build confidence and realise their potential in the workplace.
You’ll gain hands-on experience delivering recruitment campaigns for major employers while developing valuable skills across candidate engagement, recruitment operations, client delivery and early careers.
If you’re organised, people-focused and ready to build a career where your work genuinely makes a difference, we’d love to hear from you.
The successful candidate will be subject to appropriate pre-employment and background screening.
Accounts Client Manager (Permanent, Part Time) in City of London employer: GradBay
Join a leading housing provider in Cumbria, where your expertise as a Repairs & Maintenance Surveyor will directly contribute to enhancing the lives of local communities. With a strong focus on employee development, flexible working arrangements, and a supportive work culture, this role offers you the chance to thrive in a meaningful position while enjoying a competitive salary and the opportunity for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts Client Manager (Permanent, Part Time) in City of London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like GradBay and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at GradBay and let us see your personality shine through!
We think you need these skills to ace Accounts Client Manager (Permanent, Part Time) in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and GradBay.
Get Familiar with Our Brand:Before applying, take some time to learn about GradBay and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at GradBay
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress GradBay.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which GradBay will surely appreciate.
