Retail Specialist in City of London, London

Retail & Customer Experience Associate – Lifestyle Fashion Brand Location: Chelsea, London Real Living Wage Employer | Full-Time The Company Our client is an independent British clothing brand that has carved out a strong niche in the everyday luxury space. Known for its clean, natural-fabric collections, the brand designs timeless, easygoing pieces that combine style, comfort, and sustainability. With a growing footprint across physical retail and e-commerce, the brand operates its own stores in London and Bath, trades through select department stores nationwide, and maintains a strong online presence. Now in its sixth year and consistently profitable, the business has shown strong, organic growth year after year. We’re supporting them in hiring a Retail & Customer Experience Associate to join their close-knit in-store team. This role is ideal for someone who loves fashion, understands great customer service, and wants to work in a people-first environment with real values. The Role The successful candidate will become a trusted brand ambassador, helping customers feel welcomed and supported—whether they’re shopping in person, online, or over the phone. This is a hands-on role that blends sales, service, merchandising, and operational support. Key Responsibilities: Deliver consistently warm, helpful service in-store and via phone/email Build strong knowledge of the brand, fabrics, fits, and seasonal collections Provide honest, confident style advice tailored to individual customers Manage purchases, returns, and deliveries professionally Support visual merchandising and stock replenishment Use in-store systems confidently (till, stock, logistics, website interface) Communicate valuable customer feedback to head office teams Help maintain a clean, safe, and inspiring store environment Follow health and safety protocols Candidate Profile: Friendly, approachable, and confident communicator Passionate about customer experience and retail Reliable team player with attention to detail Quick to learn and comfortable using tech tools Genuinely interested in fashion and style Calm under pressure and solutions-focused Employee Benefits: 23 days holiday 8 bank holidays your birthday off Discretionary annual bonus Clothing allowance and seasonal wardrobe 40% staff discount Friends & Family discount access to sample sales Company pension scheme Real Living Wage employer Supportive, people-first team culture Regular team events and socials If you’re looking for a people-focused retail role with a brand that truly values its team and customers, this could be a fantastic fit.